Dulce Renteria
Arlington
Summary
Experienced office support professional with a strong background in administrative and customer service functions. Proven ability to manage day-to-day office operations, including scheduling, data entry, filing, and maintaining accurate records. Adept at supporting organizational processes and ensuring smooth workflow in fast-paced corporate environments. Demonstrated success in providing efficient and effective support to enhance overall office productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Call Center
Cook Children's Health Care System
02.2024 - 08.2024
- Scheduled, rescheduled, and confirmed appointments for medical consultations, tests, and procedures, utilizing Epic for efficient record-keeping
- Managed a high volume of incoming calls, providing information about services, insurance, and medical protocols
- Assisted with inquiries, triaged calls, and routed to appropriate departments or healthcare professionals
- Accurately entered and updated patient information into electronic health records systems
- Ensured that personal and medical data was maintained confidentially and securely in compliance with HIPAA regulations
- Assisted patients in verifying insurance coverage, including benefits and co-pays
- Coordinated with insurance companies to ensure accurate billing information
- Delivered exceptional customer service by addressing patient concerns and resolving issues in a timely manner
- Offered support and guidance to patients navigating the healthcare system
- Worked closely with healthcare providers, office managers, and other team members to ensure efficient clinic operations and high-quality patient care.
Long Term Substitute Teacher
Arlington Independent School District
05.2022 - 02.2024
- Establishing and communicating clear objectives for lessons, units and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers and supervisors
- Managing student behavior
- Creating a safe, respectful and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students' progress
Ambulatory Service Representative
Childrens Medical Center
01.2018 - 05.2022
- Schedule patient appointments and manage related logistics to ensure smooth and timely access to care
- Perform detailed registration duties, including verifying patient demographics, processing point-of-service payments, and obtaining required consents
- Assess coverage eligibility, verify insurance information, calculate patient portions, and fulfill authorization requirements using available systems and resources, following established protocols
- Handle patient inquiries by answering phone calls, providing relevant information, and addressing concerns promptly
- Efficiently process medical records requests, ensuring timely and accurate access while complying with legal and organizational standards
- Ensure secure storage and confidentiality of medical records
- Review daily workqueues for Medicaid mismatches, obtain valid insurance authorizations, or refer to financial counseling
- Order clinic supplies and manage inventory.
Patient Registration Representative
Childrens Medical Center
03.2016 - 01.2018
- Registered patients promptly and accurately in a fast-paced emergency room environment, ensuring minimal delays in care
- Collected and verified essential patient information, including demographics, emergency contacts, and insurance details
- Communicated with patients and families in high-stress situations with empathy and professionalism
- Verified insurance eligibility and coverage, obtained authorizations when required, and explained patient financial responsibilities, including co-pays and deductibles
- Processed point-of-service payments and issued receipts, ensuring proper documentation and compliance
- Ensured accurate entry and updating of patient information in the electronic health record (EHR) system, using Epic
- Collaborated with clinical staff to prioritize critical patient registrations and support timely triage and treatment
- Maintained compliance with HIPAA and hospital privacy policies when handling patient information
- Responded to inquiries from patients, families, and internal staff regarding registration, billing, and insurance matters
- Participated in shift hand-offs and communicated registration issues effectively to ensure continuity of care and administrative accuracy.
Unit Secretary
Nexus Recovery Center
11.2011 - 03.2015
- Skilled in general clerical duties, providing efficient administrative support to enhance overall organizational operations
- Managed phone lines and fax communications, ensuring the accurate documentation of information received via phone or fax, and efficient retrieval of medical records
- Scanned, organized, and filed documents while ensuring compliance with confidentiality and HIPAA guidelines
- Coordinated treatment plans by working closely with payors, vendors, and healthcare providers to arrange home medical equipment, home healthcare services, medications, and other necessary community resources
- Detail-oriented with a focus on maintaining precision in tasks related to document management and clerical responsibilities
- Prepared discharge documents and completed other paperwork
- Operated office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly
- Entered data accurately into electronic health records system, including demographic information, diagnosis codes, and lab results
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
Education
Bachelor's - Applied Arts and Science
University of North Texas at Dallas
12.2020
Skills
- Customer service
- Telephone etiquette
- Data entry
- Microsoft office
- Medical records maintenance
- Health insurance and billing understanding
- Organization and time management
- Verbal and written communication
Certification
- Teaching Certification
- RHIT
LANGUAGES
Spanish Fluent
English Fluent
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist/Call Center
Cook Children's Health Care System
02.2024 - 08.2024
Long Term Substitute Teacher
Arlington Independent School District
05.2022 - 02.2024
Ambulatory Service Representative
Childrens Medical Center
01.2018 - 05.2022
Patient Registration Representative
Childrens Medical Center
03.2016 - 01.2018
Unit Secretary
Nexus Recovery Center
11.2011 - 03.2015
Bachelor's - Applied Arts and Science
University of North Texas at Dallas
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