Dulce Rivera Gonzalez
Portland,OR
Summary
Dedicated medical professional with BLS certification and a strong focus on patient confidentiality and clinical documentation. Known for enhancing patient experiences through compassionate care and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Aide
CVS Health Minute Clinic
Tampa, FL
12.2023 - 05.2024
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
- Monitored patient vital signs and reported findings to medical professionals for timely interventions.
- Managed scheduling of appointments, optimizing clinic workflow and reducing wait times.
- Conducted inventory management of medical supplies, ensuring availability for daily operations.
- Collaborated with team members to refine processes, enhancing overall clinic efficiency and patient satisfaction.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Phlebotomist
Getlabs
Tampa, FL
11.2023 - 05.2024
- Administered blood draws and sample collection with precision and adherence to safety protocols.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Educated patients on procedures, alleviating concerns and improving compliance.
- Maintained medical equipment and supplies, ensuring readiness for all patient interactions.
- Monitored quality control measures to guarantee adherence to clinical guidelines and regulations.
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Mitigated risks associated with improper specimen handling or contamination through thorough attention to detail during blood draw procedures.
- Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Packaged and shipped specimens to central lab daily.
- Monitored supply levels and placed orders for laboratory supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Phlebotomist
Nephrology Associates PC
Augusta, GA
06.2023 - 10.2023
- Educated patients on procedures, alleviating anxiety and ensuring comfort.
- Performed quality control checks on equipment to ensure compliance with safety standards.
- Implemented process improvements that enhanced specimen collection efficiency.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Collected blood samples from patients using venipuncture and capillary techniques.
- Ensured proper labeling and handling of specimens for accurate processing.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with healthcare staff to streamline patient flow during procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Home Health CNA
The Helper Bees
Augusta, GA
08.2022 - 10.2023
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Monitored vital signs and reported changes in health status to nursing staff effectively.
- Documented patient progress and care plans accurately, ensuring compliance with healthcare standards.
- Advocated for client needs by communicating effectively with family members and healthcare professionals.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Demonstrated respect for cultural diversity by developing rapport with diverse patient populations while maintaining professionalism at all times.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Phlebotomist
Talecris Plasma Center
Augusta
07.2008 - 02.2009
- Performed venipunctures and capillary draws with precision for diverse patient populations.
- Ensured proper specimen handling and labeling to maintain integrity of samples.
- Collaborated with healthcare teams to streamline patient care processes and improve workflow efficiency.
- Trained and mentored new phlebotomists on techniques and safety protocols.
- Implemented quality control measures to enhance accuracy in test results and reduce errors.
- Developed rapport with patients to alleviate anxiety and ensure compliance during procedures.
- Maintained equipment cleanliness and functionality, adhering to safety regulations at all times.
Phlebotomist
Shepeard Community Blood Center
Augusta GA
07.2008 - 02.2009
- Provided guidance and support to laboratory personnel.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Maintained equipment cleanliness and functionality, adhering to safety regulations at all times.
- Verified patients' identification for proper sample collection.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Used personal protective equipment correctly to protect coworkers and patients.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Packaged and shipped specimens to central lab daily.
- Enhanced patient experience by performing blood draws quickly and efficiently.
Parenting Coordinator
Police Athletic League Inc
Reading, PA
05.2004 - 06.2007
- Coordinated cross-departmental projects to enhance communication and collaboration.
- Streamlined scheduling processes, improving resource allocation and project timelines.
- Developed training materials for staff onboarding, fostering a culture of continuous learning.
- Managed vendor relationships, ensuring compliance with service agreements and quality standards.
- Provided mentorship to junior staff, promoting professional development and skill enhancement.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
CNA
Advance Medical Staffing
Reading, PA
04.2004 - 06.2007
- Provided compassionate patient care, ensuring comfort and well-being in daily activities.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted with mobility and personal hygiene, enhancing patient independence and dignity.
- Collaborated with multidisciplinary teams to create individualized care plans for residents.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Clinical Associate/Medical Assistant
PeaceHealth-Zoom Care
Portland, OR
01.2025 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated with medical staff to streamline appointment scheduling and enhance patient flow.
- Supported clinical operations by preparing examination rooms and maintaining equipment readiness.
- Engaged with patients to provide information about services and address inquiries efficiently.
- Collaborated with interdisciplinary teams to improve care coordination and enhance patient experiences.
- Monitored inventory levels of medical supplies, facilitating timely procurement and restocking efforts.
- Adapted quickly to changing priorities within fast-paced clinical settings, demonstrating flexibility in task management.
- Facilitated efficient clinical workflows by coordinating laboratory tests, diagnostic imaging services, and referrals to specialists when appropriate.
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Promoted a positive clinic environment with excellent communication skills, teamwork initiatives, and attention to detail.
- Supported overall clinic operations with accurate data entry, record-keeping, and inventory management tasks.
- Reduced medication errors by closely monitoring prescriptions and ensuring proper administration of medications to patients.
- Assisted physicians during medical procedures by providing necessary supplies, ensuring a sterile environment, and monitoring vital signs throughout the process.
- Increased patient satisfaction scores through empathetic listening and compassionate bedside manner during consultations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Disinfected tools, equipment and surfaces between patients.
- Performed basic laboratory tests and collected specimens for further testing.
House Manager Aide
Bridlesmile
Portland, OR
09.2024 - 12.2025
- Assisted in daily operations and maintenance of household tasks for optimal functionality.
- Coordinated schedules and activities for residents, ensuring smooth transitions and engagement.
- Monitored inventory of household supplies, facilitating timely restocking to maintain efficiency.
- Implemented organizational systems for household items, enhancing accessibility and reducing clutter.
- Supported communication between residents and staff, fostering a collaborative environment.
- Provided personalized care to elderly or disabled family members, assisting with medication administration and mobility needs when required.
- Maintained confidentiality of sensitive information related to the family''s affairs and personal lives.
- Established successful relationships with vendors, service providers, and contractors to facilitate smooth operations within the home.
- Assisted in event planning and execution for family gatherings, holiday celebrations, and special occasions.
- Contributed to a positive atmosphere within the home by demonstrating strong interpersonal skills when interacting with family members and other staff personnel.
- Assisted residents with daily hygiene and living tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
CNA
Sapphire Health Services
Portland, OR
12.2024 - 01.2025
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Assisted in mobility and rehabilitation exercises, promoting physical wellness among patients.
- Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Phlebotomist
Actalent
Beaverton, OR
06.2024 - 10.2024
- Collected blood samples from patients using venipuncture and capillary techniques.
- Ensured proper labeling and handling of specimens for accurate processing.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with healthcare staff to streamline patient flow during procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
CNA
Braden River Rehabilation Ctr
Bradenton, FL
10.2023 - 02.2024
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 12+ residents under long-term care.
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Maxium Healthcare
Augusta, GA
11.2022 - 05.2023
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Supported needs of 12+ residents under long-term care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Home Health CNA
Professional Case Management
South Carolina
03.2018 - 12.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Demonstrated respect for cultural diversity by developing rapport with diverse patient populations while maintaining professionalism at all times.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Enhanced patient comfort by providing compassionate and attentive care.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Advocated for client needs by communicating effectively with family members and healthcare professionals.
- Documented patient progress and care plans accurately, ensuring compliance with healthcare standards.
- Monitored vital signs and reported changes in health status to nursing staff effectively.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
Phlebotomist
ExamOne, a Quest Diagnostics
Augusta, GA
11.2019 - 08.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Implemented quality control measures to enhance accuracy in test results and reduce errors.
- Participated in quality assurance and competency assessment initiatives.
- Verified proper storage and transportation of specimens to laboratories.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Used personal protective equipment correctly to protect coworkers and patients.
- Maintained equipment cleanliness and functionality, adhering to safety regulations at all times.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Reviewed and processed requisitions for laboratory tests.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
PCA/CNA, Float Pool
University Health Care
Augusta GA
09.2010 - 11.2019
- Provided compassionate personal care, assisting clients with daily living activities and enhancing their quality of life.
- Monitored client progress, reporting changes in health or behavior to healthcare teams for timely interventions.
- Developed individualized care plans in collaboration with multidisciplinary teams to address specific client needs.
- Trained and mentored junior staff on best practices for patient care and safety protocols.
- Implemented hygiene and safety measures, ensuring compliance with health regulations and standards of care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 12-18+ residents under my care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Patient Care Technician
Children's Hospital of Georgia
Augusta GA
01.2015 - 12.2018
- Provided direct patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with routine medical procedures and monitoring vital signs.
- Maintained accurate patient records using electronic health record systems.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Supported patients' daily living activities, improving their hospital stay experience.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 12+ residents under long-term care.
Companion
Dr. Ketty Gonzalez
Evans, GA
11.2009 - 01.2012
- Provided companionship and emotional support to clients, enhancing overall well-being.
- Assisted with daily activities, promoting independence and dignity for individuals in care.
- Coordinated recreational activities tailored to client interests, fostering social engagement.
- Monitored client health and safety, promptly reporting concerns to family.
- Supported families by maintaining clear communication about their loved one''s progress and overall health status.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
CNA
Comfort Keepers Home Care
South Carolina
11.2009 - 04.2010
- Provided compassionate patient care, ensuring comfort and well-being in daily activities.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Reading Area Community College
Reading, Pennsylvania, PA06-2005
Skills
- BLS certification
- Vital signs monitoring
- Patient confidentiality
- Clinical documentation
- Customer service
- HIPAA compliance
- Patient-focused care
- Insurance authorizations
- Electronic medical records
- Data entry
- Insurance verification
- Reliable team player
Certification
BLS Certified
Certified Nursing Assistant
Bilingual
Languages
Spanish
Limited Working
Timeline
Clinical Associate/Medical Assistant
PeaceHealth-Zoom Care
01.2025 - Current
CNA
Sapphire Health Services
12.2024 - 01.2025
House Manager Aide
Bridlesmile
09.2024 - 12.2025
Phlebotomist
Actalent
06.2024 - 10.2024
Patient Care Aide
CVS Health Minute Clinic
12.2023 - 05.2024
Phlebotomist
Getlabs
11.2023 - 05.2024
CNA
Braden River Rehabilation Ctr
10.2023 - 02.2024
Phlebotomist
Nephrology Associates PC
06.2023 - 10.2023
CNA
Maxium Healthcare
11.2022 - 05.2023
Home Health CNA
The Helper Bees
08.2022 - 10.2023
Phlebotomist
ExamOne, a Quest Diagnostics
11.2019 - 08.2021
Home Health CNA
Professional Case Management
03.2018 - 12.2022
Patient Care Technician
Children's Hospital of Georgia
01.2015 - 12.2018
PCA/CNA, Float Pool
University Health Care
09.2010 - 11.2019
Companion
Dr. Ketty Gonzalez
11.2009 - 01.2012
CNA
Comfort Keepers Home Care
11.2009 - 04.2010
Phlebotomist
Talecris Plasma Center
07.2008 - 02.2009
Phlebotomist
Shepeard Community Blood Center
07.2008 - 02.2009
Parenting Coordinator
Police Athletic League Inc
05.2004 - 06.2007
CNA
Advance Medical Staffing
04.2004 - 06.2007
High School Diploma -
Reading Area Community College