Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Dulce Rocca

Phoenix,AZ

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Account Manager

Allied Universal
11.2019 - 06.2025
  • Maintained accurate client records and reports, ensuring compliance with standards while facilitating seamless account management.
  • Conducted risk assessments to identify vulnerabilities, leading to strategic enhancements in security measures and noticeable improvements in safety.
  • Conducted applicant interviews, supporting rigorous screening and selection processes.
  • Implemented comprehensive security protocols, leading to a significant reduction in incidents and heightened client trust.
  • Cultivated a positive team environment, promoting collaboration and knowledge sharing to achieve collective goals.
  • Mentored new team members, cultivating a culture of support and continuous learning within the account management team.

General Manager

HSS Inc.
10.2013 - 01.2019
  • Oversaw daily operations for 65+ staff at Phoenix airport, achieving compliance with CFR 49, Part 1542 and enhancing operational efficiency.
  • Developed and led security programs, enhancing overall safety measures and regulatory adherence.
  • Coordinated with airport and corporate teams to streamline communication, fostering a culture of collaboration and shared objectives.
  • Prepared detailed monthly billing reports, ensuring accuracy and timely submission, contributing to financial transparency.
  • Conducted thorough interviews and screenings for new applicants, maintaining high standards in recruitment aligned with company policies.
  • Cultivated a positive workplace environment, mentoring staff to enhance skills and boost overall team morale.

Asst. Manager / Scheduler & Trainer

HSS Inc.
04.2013 - 10.2013
  • Assisted in managing daily branch office operations, under direction of HSS Inc. General Manager.
  • Created employee schedules keeping record of all hours worked and services provided to our client and prepared billing reports at the end of each month.
  • Processed bi-weekly payroll for 80 employees.
  • Participated in briefings and meetings concerning security-sensitive or classified information with City of Phoenix, Aviation Department representative.
  • Provided new hire training to all new employees, in New Security Officer Orientation, Terrorism Awareness, Aviation Security 101, and Behavioral Detection and Recognition.
  • Responsible for keeping up to date personnel training records.

Education

Bachelor's of Science - Business Management

University of Phoenix
Orlando, Florida
01.2010

Skills

  • Communication Skills
  • Team Building
  • Safety Protocols
  • Leadership
  • Conflict Resolution
  • Problem Solving
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Allied Universal
11.2019 - 06.2025

General Manager

HSS Inc.
10.2013 - 01.2019

Asst. Manager / Scheduler & Trainer

HSS Inc.
04.2013 - 10.2013

Bachelor's of Science - Business Management

University of Phoenix

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