Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DULCE RODRIGUEZ

Algonquin,IL

Summary

Spanish native speaker, highly skilled and empathetic graduate Social Worker providing individual groups, and community services. Trained and mentored social work graduate student with strong case management background with extensive knowledge of SSVF program, with the ability to resolve complex issues in dealing with Veterans and their families. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Case Management Intern, SSVF

Veterans Path To Hope
09.2022 - 01.2023
  • Evaluating caseload & prioritizing clients with highest needs, attending crises situations as they arise
  • Offering referrals to VA community, resources connecting clients to Veterans services organizations to assist in filing service connection claims
  • Able to coordinate community-based service, including information and referral for additional services from other VA programs, other government programs and community care, and outreach programs
  • Maintaining an open line of communication with community partners, & other organizations to ensure clients are connected to necessary services, timely documenting HOMES for records.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.

Research Specialist

Inform Data
01.2020 - 01.2023


  • Managed a team of remote customer service to provide exceptional support to customers
  • Provided training, coaching, & feedback on performance to ensure the highest level of quality in all interactions with customers
  • Handle third-party verifications that require support on their case
  • Trained in data collection lane analysis
  • Conducted document review, organization, and quality control of data acquisition to draw relevant conclusions and direct research activities.

Bilingual Paraprofessional

District 300
01.2017 - 01.2020
  • Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
  • Worked expertly and productively with students and parents from diverse ethnic groups.
  • Served as translator and interpreter for written and verbal communication to students, parents and staff members.
  • Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
  • Supported teacher in classroom discipline and maintained standards of pupil behavior.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Center Director

The Ivy Academy Of, Early Learning
01.2012 - 01.2017
  • Maintained all records & met all licensing requirements including budget payroll
  • Trained staff to ensure compliance with local & state requirements to strive in team communication, to be able to build a professional relationship with the employees
  • Directed activities for the students in order to provide instructional learning to staff and families
  • Consistently promoted the centers program by networking with other organization, developing and distributing advertisements materials.
  • Kept facility in compliance with all applicable standards and laws.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Trained new employees on proper protocols and customer service standards.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Education

Masters In Social Work - Social Work

Aurora University
Aurora, IL

Bachelors In Human Services - Human Services

Judson University
Elgin, IL
04.2020

Skills

  • Associates in Early Childhood
  • Spanish speaker
  • MS Word, Power Point, Excel, Internet Research
  • Paycom
  • InContact
  • MAC OS
  • Human Services
  • Administration
  • Translator

Languages

Spanish
Native or Bilingual

Timeline

Case Management Intern, SSVF

Veterans Path To Hope
09.2022 - 01.2023

Research Specialist

Inform Data
01.2020 - 01.2023

Bilingual Paraprofessional

District 300
01.2017 - 01.2020

Center Director

The Ivy Academy Of, Early Learning
01.2012 - 01.2017

Masters In Social Work - Social Work

Aurora University

Bachelors In Human Services - Human Services

Judson University
DULCE RODRIGUEZ