Dulce Rodriguez
Lochbuie
Summary
Dynamic professional with a proven track record at Holcim US, excelling in customer service and data entry. Known for enhancing order accuracy and fostering strong client relationships. Bilingual communicator skilled in multitasking and organizational efficiency, consistently resolving customer issues with empathy and professionalism to drive business growth.
Overview
12
12
years of professional experience
Work History
Sales Gatekeeper
Holcim US
05.2023 - Current
- Developed strong communication skills while engaging with diverse clientele on a daily basis.
- Assisted in emergency situations, coordinating with security personnel to ensure prompt response and resolution.
- Ensured compliance with relevant regulations, keeping up-to-date on changes and implementing necessary adjustments to gatekeeping procedures.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Order Entry Clerk
Holcim US
11.2021 - 05.2023
- Completed accurate order entry and data verification.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Supported team members during peak times, balancing workload within the department efficiently.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Production Assistant/Lead Inventory Specialist
Tagawas Greenhouses
01.2013 - 11.2021
- Enhanced order accuracy, ensuring proper picking, packing, and shipping procedures were followed.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Recorded daily activities for inventory control.
- Schedule the plant line weekly
Education
GED -
Adams County
Brighton, CO03-2006
Skills
- Teamwork
- Customer service
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Data entry
- Inventory control
- Telephone and email etiquette
- Multitasking
- Bilingual
- Friendly and outgoing
Timeline
Sales Gatekeeper
Holcim US
05.2023 - Current
Order Entry Clerk
Holcim US
11.2021 - 05.2023
Production Assistant/Lead Inventory Specialist
Tagawas Greenhouses
01.2013 - 11.2021
GED -
Adams County
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