Dulce Rojas
Irvine,CA
Summary
Dependable and reliable admissions representative with four years of experience and dedication to assisting patients at Hoag. Knowledgeable and experienced in registration of patients in different areas within Hoag including the main hospital, imaging center, and emergency department. Demonstrates ability to work effectively with different hospital staff in order to ensure smooth experience for patients.
Overview
1
1
Language
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Admissions Representative
Hoag Memorial Hospital Presbyterian
Irvine, CA
05.2022 - Current
- Responsible for daily operations at Hoag Irvine Surgery Center (HISC)
- Independently manage HISC with minimal to no supervision in order to complete tasks
- Accurately register patients in an efficient and timely manner
- Verify all patient demographics including active insurance coverage, valid legal identification, signed registration forms, distribution of surprise and fair bills, and ensuring all ahcd on file are valid
- Chart-prep patient accounts at least two days in advance
- Create cash agreements and advanced beneficiary notices (abn) for patients with intraocular lens (iol) upgrades
- Clear accounts on workque 6042 to ensure we remain in compliance
- Answer phone calls throughout the day and the call box to allow deliveries into the stock room
- Communicate with nursing staff if there are any delays or if patients have any questions before their procedures
- Guide lost patients and guests to their correct location
- Help registration team meet and exceed department goals
- Cross-trained to register in different areas including the main hospital, surgery center, imaging center, and emergency department
Education
Bachelor of Science - Anthropology
California State University, Los Angeles
Los Angeles, CA 08.2018 - 06.2020
Skills
- Patient registration
- Insurance verification
- Medical terminology
- Chart preparation
- Ability to listen and understand
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Admissions Representative
Hoag Memorial Hospital Presbyterian
05.2022 - Current
Bachelor of Science - Anthropology
California State University, Los Angeles
08.2018 - 06.2020