Dulce San-Juan Garcia

Pack Associate

- Reading container inventory to maintain proper quantity within a shipment and to locate high priority items

- Keep work environment clean and organized to maintain work flow

- Investigated technical issues using personal experiences

- Pack at a high rate of 60 or above to accomplish daily team goals

- Motivated other team members to communicate any errors

Problem Solver

- Recognized issues within the inventory updating management across shifts on any inaccurate vender quantities

- Using Amazons problem solving tools (FCResearch,Rodeo, IoPrint, POPS) and handheld devices

- Printed out accurate labels while also notifying management for improper labels

- Trained on Auto Slam, resolving any stops or jams and to change labels when needed

- Track any lost or misplaced shipments and repack them in time for pack SLA

Pack Ambassador

- Welcomed and presented standard training material in front of multiple groups of new

Amazon associates

-Set the productivity and safety standards for Day 1 associates joining the pack team

- Trained new problem solvers and kickout operators in the tools needed to succeed

Process Guide

- Stepped into PA role when the other pack PA was not in or while the Lead PA was stepping into an AM role

- Work on mobile computer to stage important or incoming shipments in their designated areas and placing them at stations to get processed on time

- Works closely with aMs and PAs to ensure proper flow, communicating any barriers along the way

- Help teammates with any inaccurate labels using Ioprint system

- Maintained cleanliness of store environment including floors, windows, displays.

- Developed promotional strategies to increase sales volume, providing accurate information about products and sale ads

- Greet customers and provide excellence customer service, answered customer calls to provide store and service information

- Perform cashier duties completed customer transaction POS system, accepting payments, counting back change

- Unloaded trucks every Tuesdays then restocking shelves, organize stock room while updating inventory on handheld device

- Handled money by counting drawers at the start and end of shift, unarming and arming security alarms

- Handled customer complaints in a professional manner developing trusting relationships with customers

- Organized store by returning merchandise to proper areas keep shelves clean to display clothing and other products

- Assisted customers with product selection, sizing and styling.

- Maintained knowledge of current promotions, exchange guidelines, payment policies

- Trained new team member on POS system and customer interactions, working with teammates to provide accurate information to increase sales