Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Dulce Santos

San Ramon,California

Summary

Dynamic professional with a proven track record at All American Label, excelling in customer service and problem-solving. Adept at optimizing service delivery and managing workflows, I leverage QuickBooks and Microsoft Office to enhance operational efficiency. Recognized for cultivating strong customer relationships and training teams to achieve high satisfaction levels. Always willing to learn new techniques that help with customer satisfaction.

Overview

19
19
years of professional experience

Work History

Housekeeping and Laundry Attendant

Ade Nosakhare
Dublin, CA
05.2025 - Current
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Stocked linen closets with fresh linens and supplies.
  • Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
  • Organized storage areas for efficient use of space.
  • Organize the kids' playroom and kitchen every week.

Owner

PACE ASSIST LLC
San Ramon, CA
05.2025 - Current
  • Administrative Support: Managing schedules, calendaring appointments, and handling correspondence (emails, letters, etc.).
  • Communication: Acting as a point of contact for clients, colleagues, and other stakeholders.
  • Meeting Management: Scheduling meetings, taking minutes, and preparing agendas.
  • Travel Planning: Arranging flights, accommodations, and ground transportation.
  • Event Coordination: Organizing events, conferences, and speaking engagements.
  • Record Keeping: Maintaining organized filing systems and databases.
  • Project Support: Assisting with project management tasks, including tracking progress, and providing updates.
  • Research and Reporting: Conducting research, preparing reports, and summarizing information.
  • Task Management: Prioritizing tasks, following up on commitments, and ensuring timely completion.
  • Household Support: Managing schedules, paying bills, calendaring appointments, dinner reservations, and handling correspondence (emails, letters, etc.).
  • Communication: Acting as a point of contact for acquaintances, school/daycare, and any extracurricular activities.
  • Travel Planning: Arranging flights, accommodations, and ground transportation.
  • Event Coordination: Organizing events, including kid parties, family reunions, and holiday events.
  • Task Management: Prioritizing tasks, following up on commitments, and ensuring timely completion.
  • Domestic errands: Picking up groceries, light cooking and cleaning, and laundry.
  • Transportation: Occasional school drop-off or pick-up.

Administrative Assistant

Tucknott Electric Co
Livermore, CA
10.2024 - Current
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered questions from customers regarding products and services offered by the company.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and maintained filing systems for confidential documents and records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Customer Service Supervisor

All American Label/Imprimus Label & Packaging
Dublin, CA
08.2017 - 09.2024
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Communicated clear expectations and helped employees pursue optimal paths for achieving each target.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Customer Service Representative

All American Label
Dublin, CA
05.2013 - 08.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Uphold quality control policies and procedures to increase customer satisfaction.

Accounting Clerk

All American Label
Dublin, CA
02.2010 - 05.2013
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices using Online QuickBooks Software, updated accounts and identified aging balances ready for collections activities.
  • Supported clerical and administrative needs of senior department staff.

Receptionist Assistant

All American Label
Dublin, CA
01.2008 - 02.2010

Warehouse Clerk

All American Label
Dublin, CA
09.2006 - 01.2008

Skills

  • Service Delivery Optimization
  • Work Prioritization
  • Policy Enforcement
  • Problem-Solving
  • Workflow Management
  • Label Traxx/Radius
  • Facelift/Hybrid
  • QuickBooks
  • Microsoft Office
  • Customer Service
  • Multitasking and Organization
  • Schedule Coordination
  • Complex Problem Solving
  • Travel Coordination

Languages

Spanish
Professional

References

References available upon request.

Timeline

Housekeeping and Laundry Attendant

Ade Nosakhare
05.2025 - Current

Owner

PACE ASSIST LLC
05.2025 - Current

Administrative Assistant

Tucknott Electric Co
10.2024 - Current

Customer Service Supervisor

All American Label/Imprimus Label & Packaging
08.2017 - 09.2024

Customer Service Representative

All American Label
05.2013 - 08.2017

Accounting Clerk

All American Label
02.2010 - 05.2013

Receptionist Assistant

All American Label
01.2008 - 02.2010

Warehouse Clerk

All American Label
09.2006 - 01.2008

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Dulce Santos