Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dulce Zavala

Charlotte

Summary

Proven leader and bilingual communicator, adept in streamlining operations and enhancing productivity at Burlington. Excelled in mentoring and leveraging computer skills for efficient data management. Demonstrated HIPAA compliance and exceptional care coordination at Advantage Vision Center, significantly improving patient satisfaction and safety standards.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Burlington
09.2018 - Current
  • Oversaw daily operations of the department, and ensuring a smooth workflow and timely completion and tasks.
  • Appling strong leadership talents and problem solving skills to maintain a team efficiency and organized workflow.
  • Helping customers satisfactions with a timely response to any of their concerns and finding effective solutions
  • Mentoring junior staff members in their career development, sharing knowledge from years of experience in the field
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with the industry standards.
  • Developing staff skills through target training programs, to improve performance and career growth opportunities
  • Maintaining a high safety standards to ensure secure workplace for all employees and visitors
  • Collected arranged and input information into the database system
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Patient Receptionist

Advantage Vision Center
06.2020 - 10.2020
  • Front desk assistant; helping patients checking in/out, greeting patients, scheduling appointments, processing payments, contact patients for their upcoming appointments, communicating with patients regarding any concerns they may have, and answering phone questions.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Navigated various software programs including appointments scheduling, electronic health records, and insurance verification systems.
  • Assist doctors with Spanish translation for better communication and a better understanding.
  • Monitoring waiting areas for cleanliness and addressing any issues promptly.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Taught patients and families to use at-home medical equipment.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.

Education

Associate of Science - Medical Assistant

SouthEastern College- Charlotte
207 Regency Executive Park Dr, Charlotte, NC, 2821
05-2021

High School Diploma -

Grainger High School
1100 Eastway Dr, Charlotte, NC, 28205
06-2018

Skills

  • Organization

  • Note Taking

  • Computer skills

  • calculate and measure patients vitals signs

  • CPR

  • Self-Motivation

  • HIPPA

  • Bilingual [Spanish-English]

  • Health care operations

  • Care Coordinator

  • Strong Communication

  • Medical terminology

  • Payment processing

  • Document Managements

  • Leadership

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • OSHA Certified
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Receptionist

Advantage Vision Center
06.2020 - 10.2020

Supervisor

Burlington
09.2018 - Current

Associate of Science - Medical Assistant

SouthEastern College- Charlotte

High School Diploma -

Grainger High School

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Dulce Zavala