Dulce A Gomez

Concierge Practice Lead.

• Developed and implemented policies and procedures to ensure compliance with HIPAA regulations.
• Provided leadership in creating a positive work environment for staff members by promoting teamwork and collaboration.
• Resolved customer service issues promptly, while maintaining excellent relationships with patients.
• Worked closely with physicians on clinical matters such as coding accuracy and patient care protocols.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures, and services to patients.
• Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
• Maintained and helped with annual clinic audits. These included having the entire clinic cleaned, and no expired medications. All medical equipment is in good working condition.
• Maintained refrigeration and kept logs to ensure that vaccines were safe and ready to administer to patients. This also included having access online and via phone app to the temperature recorder system in case of a power outage or any severe weather event, to keep track and avoid the usage of any vaccines that were exposed to high temperatures.
• As the clinic lead, I trained the onboarding medical assistants who were being hired in the practice. Training, including learning the EMR Epic, trained and showed them how to use MUSE, which is a system that transmits and stores any ECGs performed in the clinic.
• Trained employees on how to gain access to the transportation website that validates self-parking and valet parking for any Premier Concierge patient.
• Another very important responsibility as clinic lead was to ensure that all clinic supplies were readily available, and I was always responsible for having rooms well stocked. Also, I was in charge of maintaining the patient lobbies well-cleaned, which included having the air purifiers up to date, and ensuring that areas were sanitized. Also, break rooms and coffee spaces. I was always making sure to rotate and order coffee supplies. Kept records and opened necessary customer service tickets when coffee or water machines were not working properly.
• As practice lead, I was able to perform front desk duties, which included checking in and out patients. Schedule appointments, verify insurance, collect copays, coinsurance, and deductibles. Close daily batch reports, along with any deposits, if needed.
• Conducted performance evaluations for staff members to identify areas for improvement or training opportunities.
• Facilitated communication between various departments within the practice to ensure the timely completion of tasks.
• Participated in professional development activities to stay up to date on industry best practices.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Directed, supervised, and evaluated medical, clerical, or maintenance personnel.
• Assessed the need for additional staff, equipment, and services based on historical data and seasonal trends.
• Kept informed of advances in medicine, and computerized diagnostic and treatment equipment.
• Maintained knowledge of applicable laws related to healthcare administration and management.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Handled multiple calls, text messages from Concierge patients. Also, sometimes included responding patients on weekends.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Inspected equipment to ensure proper working order prior to use on patients.
• Organized patient charts before each day's clinic sessions began.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Collected samples from patients for laboratory testing purposes.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Registered new patients into practice management software program accurately entering demographic information.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Cleaned and maintained medical equipment following procedures and standards.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Educated patients about medications, procedures and physician's instructions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Incorporated outside records into charts and EHR.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Prepared treatment rooms for patient examinations.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Explained treatment procedures and physicians' instructions.
• Handled general office duties to support administrative staff during peak hours.
• Positioned patients properly during examination or treatment for comfort and safety.
• Assisted back office patient processes to reduce office wait times.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Supported administrative staff by processing payments.
• Administered medications under physician's supervision.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Changed dressings on wounds to prevent infection and check for healing.
• Contacted medical facilities to schedule patients for admission.

• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Inspected equipment to ensure proper working order prior to use on patients.
• Organized patient charts before each day's clinic sessions began.
• Collected samples from patients for laboratory testing purposes.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Registered new patients into practice management software program accurately entering demographic information.
• Filed insurance claims forms in accordance with applicable regulations.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Organized charts, documents and supplies to maintain team productivity.
• Cleaned and maintained medical equipment following procedures and standards.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Conducted routine laboratory tests and sample analyses to monitor diseases.

• Responsibilities include recording vital signs on patients, performing venipuncture and finger sticks on adolescents and children, having knowledge of tubes and PKUs, ability to successfully draw the hardest of patients, preparing rooms and patients for examination, assisting during OB/GYN procedures, performing pregnancy tests, and preparing and sending out specimens for laboratory testing.
• Immunizations, injections, assisted with I&D procedures, pediatric catheterization, staple removal, stitch removal, administration of nebulizer breathing treatments, pulse ox, medication administration, inhaler training, prepare patients for physical examinations, hearing and vision screens, ear and eye irrigation, BMI.
• Other duties included filling out requisition forms, verifying patient insurance eligibility and authorizations, maintaining patient charts and office equipment, ordering office supplies, and preparing bills. Scheduled appointments for office and out-patient procedures, referrals, title 19s, and prescription refills. Assisted with patient and family education, assisted with sterile and non-sterile dressing changes. Trained in phlebotomy and utilized PC to enter and retrieve patient medical records.
• Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
• Helped implement practice's quality assurance and control program.
• Efforts ensured compliance with HIPAA, CLIA, and OSHA regulations; improved patient care and satisfaction; and lowered monthly overhead by 12%.
• Reacted calmly and effectively in emergency situations and added the personal, caring touch that immediately put patients at ease.

• Duties include: taking patients' vital signs, administering immunizations and injections, preparing patients for physical examinations, conducting hearing and vision screenings, filling patients' charts, and calling in prescriptions.
• Stock rooms, clean rooms, answer telephone calls, schedule appointments.
• Approved refills of routine medications
• Maintained and kept clinic clean.
• Confirmed patient's appointments.