DULCEA SHACKLEFORD
Marietta,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail sales, notably at DD's Discount. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and teamwork skills. Proven track record of improving store environment and sales performance through effective customer engagement and collaboration.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
DD's Discount
01.2023 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Store Associate
Big Lots
03.2021 - 03.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Family Dollar
01.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
High School Diploma -
J E BROWN
Atlanta, GASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Reliability and punctuality
Timeline
Retail Sales Associate
DD's Discount
01.2023 - 01.2025
Store Associate
Big Lots
03.2021 - 03.2023
Customer Service Representative
Family Dollar
01.2018 - 01.2021
High School Diploma -
J E BROWN
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