Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DULCE E. MORENO

Napa,CA.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Lead Recovery Coach

Crestwood, Unit
06.2021 - 01.2022
  • Gathered information about useful resources and helped coordinate referrals.
  • Provided group, family and individual counseling to support recovery goals.
  • Participated in multidisciplinary meetings focused on providing comprehensive assistance.
  • Developed and implemented individualized treatment plans.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Worked with children and adults patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Filed and maintained back-up copies of company forms and documentation.
  • Prepared company forms with organized appearance to solicit services.
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Identified audit parameters to comply with quality standards.

Cashier

Economy Market
04.2016 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Built relationships with customers to encourage repeat business.

Education

Certificate - CNA

Vallejo Nursing School
Vallejo
11.2023

Certificate - Medical Assistant

CalRegional
Farfield
03.2023

High School Diploma -

Napa High
Napa
06.2009

Skills

  • Client Advocacy
  • Problem Solving
  • Team Collaboration
  • Conflict Resolution
  • Effective Communication
  • Documentation Abilities
  • Office Administration
  • Filing
  • Data Entry
  • Clerical Support
  • Bilingual (Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Lead Recovery Coach

Crestwood, Unit
06.2021 - 01.2022

Cashier

Economy Market
04.2016 - 02.2018

Certificate - CNA

Vallejo Nursing School

Certificate - Medical Assistant

CalRegional

High School Diploma -

Napa High

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DULCE E. MORENO