DULCE JAVIER HERNANDEZ
East Elmhurst,USA
Summary
Dedicated and experienced server with a proven track record of excellence in hospitality and customer service, backed by years of leading by example in fast-paced, high-volume environments. Known for going above and beyond—bringing more to every shift—to ensure guest satisfaction, uphold high service standards, and support seamless operations. A natural leader among peers, with hands-on experience with team members, helping to train new staff, and reinforcing proper protocol and professionalism on the floor. Ready to step into a supervisory role with the same drive, reliability, and commitment that have consistently made a positive impact on both guests and team performance.
Overview
10
10
years of professional experience
Work History
Service Technician
Convence
Manhattan, NY
08.2023 - Current
- Maintained nourishment stations to ensure customer availability at all times.
- Set up food service and conference areas for optimal guest experience.
- Prepared catering buffets, accommodating medical and cultural dietary requirements.
- Communicated changes in food and timing to culinary team promptly.
- Conducted inventory of nourishment and equipment products regularly.
- Ensured cleanliness and organization of kitchen, bathroom, and service areas.
- Organized buffet menu cards for easy access and clarity.
- Provided guidance and direction to employees throughout their shift.
- Executed inventory control by completing monthly inventory sheets.
- Completed the Certified Trainers Course.
- Developed and implemented standard operating procedures for the company's operations.
- Managed a staff of servers, delegating tasks, and ensuring timely completion.
- Collaborated with team leads to guarantee server preparation and enhance communication strategies.
- Developed streamlined organization strategies, incorporating shelf space management and color-coded crates for improved time savings
Catering Attendant
Etc. Venues
Manhattan, NY
03.2023 - 08.2023
- Maintained cleanliness and organization of all areas and equipment for optimal operations.
- Ensured availability of replenished coffee stations, including teas, water, fresh fruit, and cookies.
- Designed catering buffets to meet diverse client needs and preferences.
- Served food at scheduled functions while monitoring portion control for efficiency.
- Served meals to patrons in a professional manner following established guidelines for portion control and presentation standards.
- Replenished condiments, beverages and other supplies as necessary throughout the event.
- Adhered to all health department regulations regarding food safety.
- Provided exceptional customer service to ensure satisfaction of guests attending catered events.
- Communicated effectively with supervisors about any issues that arise during an event setup or execution process.
- Monitored buffet area during meal services to ensure adequate supply of foods is available throughout the event.
- Maintained a clean work environment by sweeping, mopping floors, washing dishes, emptying trash cans and wiping down surfaces.
- Filled in for absent workers by performing wide variety of food service work.
- Assisted in setting up and breaking down event spaces to meet client specifications.
Hostess
La Cevicheria by De Mole
Queens, NY
09.2020 - 03.2023
- Promoted specials and menu items through effective sales techniques and product knowledge.
- Accurately recorded customer information into reservation system.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Checked identification of customers prior to serving alcoholic beverages.
- Maintained a clean and organized dining area.
- Provided customer service and managed reservations via phone and in-person interactions.
- Conducted thorough checks of items prior to delivery or pick-up to ensure accuracy.
Waitress
La Cevicheria by De Mole
Queens, NY
03.2015 - 09.2020
- Supervised floor operations to ensure optimal service delivery and guest satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Ensured all tables were properly set up before and after use.
- Assisted guests with inquiries and provided flexible dish recommendations.
- Facilitated effective communication among team members to enhance multitasking capabilities.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Served alcoholic beverages responsibly in accordance with state laws.
Education
High School Diploma -
Wadleigh Secondary School of The Performing And Visual Arts
New York06.2015
Skills
- Customer service
- Organizational skills
- Corporate sales
- Leadership and teamwork
- Adaptability
- Bilingual
- Inventory management
- Event setup
- Standard operating procedures
- Problem solving
Languages
- English
- Spanish
Timeline
Service Technician
Convence
08.2023 - Current
Catering Attendant
Etc. Venues
03.2023 - 08.2023
Hostess
La Cevicheria by De Mole
09.2020 - 03.2023
Waitress
La Cevicheria by De Mole
03.2015 - 09.2020
High School Diploma -
Wadleigh Secondary School of The Performing And Visual Arts
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