Dulce Karina Teran Sanchez

• Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for EMEA business unit.
• Produces reports using IT systems and analyzes data to develop trends for supply and demand activities; articulates findings to management.
• Analysis of backlog management.
• Gathers demand data from EMEA and OM to contribute to demand planning.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.
• Researches and analyzes priority projects within established guidelines.

Achievements

• Addressed any discrepancies between received items and purchase orders promptly, minimizing potential disruptions to production schedules.
• Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.
• Facilitated communication between sales, production, logistics teams to maintain accurate forecasting data for supply planning purposes.
• Supported new product launches by coordinating with various stakeholders involved in the development process ensuring timely availability of necessary components.

• Coordinated cross-functional teams to resolve material shortages or delays, minimizing production downtime and ensuring timely deliveries to customers.
• Monitored supplier performance using key metrics such as on-time delivery rates and quality standards, taking corrective action when necessary to improve overall performance.
• Established safety stock levels for critical materials, reducing the risk of stockouts and potential lost sales.
• Participated in regular meetings with cross-functional teams to discuss current material issues and develop solutions to address challenges, fostering a collaborative work environment.
• Analyzed historical data to identify trends and anticipate future material
• requirements, ensuring adequate supply during peak periods.
• Managed inventory levels for optimal cost savings and minimal stockouts, resulting in increased customer satisfaction.
• Coordinated expedited orders with manufacturing affiliates to meet demand.
• Monitored arrivals and prioritized inbound shipments with transportation department.

Achievements

Proactively communicated with internal stakeholders regarding any changes or issues affecting material availability or lead times, ensuring smooth operations across departments.
Tracked placed orders to identify and resolve problems impacting on-time delivery.
Reviewed system-generated error reports and manually input order corrections

• Coordinated and prepared for new product launches, planned bills of material to plan finished products and reviewed customer-driven demands to determine product plans and master schedule requirements.
• Developed comprehensive master production schedules that accounted for material availability, labor requirements, and equipment constraints.
• Ensured compliance with industry standards and regulations throughout all stages of the scheduling process.
• Worked with qualified vendors to order raw materials.
• Created and monitored production schedules from start to finish.
• Maintained accurate project timelines, identifying potential risks and implementing mitigation strategies when necessary.
• Directed lead times, ordered quantities, reordered points.
• Analyzed materials and production trends to identify opportunities for cost improvement, lead times and optimal inventory.
• Answered customer questions and fulfilled specialized client needs.
• Maintained customer-focus by interfacing with order entry for on-time deliveries and resolving problems.
• Implemented best practices in scheduling methodologies to optimize workflow efficiency and minimize bottlenecks.
• Performed analysis of materials to maximize product planning, capacity, product completion and delivery efficiency meeting customer and site requirements.
• Reduced lead times for critical projects by prioritizing tasks and adjusting resources accordingly.

• Coordinated cross-functional teams to resolve material shortages or delays, minimizing production downtime and ensuring timely deliveries to customers.
• Monitored supplier performance using key metrics such as on-time delivery rates and quality standards, taking corrective action when necessary to improve overall performance.
• Established safety stock levels for critical materials, reducing the risk of stockouts and potential lost sales.
• Participated in regular meetings with cross-functional teams to discuss current material issues and develop solutions to address challenges, fostering a collaborative work environment.
• Analyzed historical data to identify trends and anticipate future material requirements, ensuring adequate supply during peak periods.
• Monitored arrivals and prioritized inbound shipments with transportation department.
• Coordinated expedited orders with manufacturing affiliates to meet demand.
• Managed inventory levels for optimal cost savings and minimal stockouts, resulting in increased customer satisfaction.

Achievements

• Proactively communicated with internal stakeholders regarding any changes or issues affecting material availability or lead times, ensuring smooth operations across departments.
• Tracked placed orders to identify and resolve problems impacting on-time delivery.
• Reviewed system-generated error reports and manually input order corrections.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Assisted call-in customers with questions and orders.
• Took ownership of customers issues to follow problems through to resolution.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information

Achievements

• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Developed strong relationships with clients by consistently providing exceptional service and support.
• Successfully retained clients by offering personalized solutions and demonstrating a deep understanding of their unique needs and preferences.
• Created customer support strategies to increase customer retention.