Summary
Overview
Work History
Education
Skills
References
Timeline
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Dulcie Adu Darko

Hanover,MD

Summary

Client services professional with extensive experience in directly interfacing with industry customers. Demonstrated expertise in products, services, and consumer trends. Committed to upholding highest ethical standards and building strong customer relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Data Desk LLC
05.2020 - 06.2024
  • Established positive relationships with customers, managers, and customer service team members.
  • Keeping up-to-date with company products and services to effectively handle customer complaints and concerns.
  • Aided in the resolution of complex customer issues and the implementation of targeted solutions.
  • Implemented and promoted a company culture aligned with core values.
  • Enhanced customer satisfaction by addressing inquiries promptly.

Account Administrative

Cyber Elites
01.2019 - 03.2020
  • Sought out fresh avenues to present products and services to potential clients.
  • Diligently managed and exceeded performance goals for multiple accounts.
  • Maintained accurate records of inventory and account notes, documenting contract updates and renewals.
  • Facilitated the accuracy and efficiency of data entry tasks by conducting quality database updates.
  • Ensured up-to-date and accurate account information through regular review and updates in the company's computer system.

Call Center Customer Service Representative

Sheila's Hospitality Ent
03.2017 - 01.2019
  • Delivered effective customer assistance by addressing inquiries, resolving issues, and facilitating product/service transactions via phone and email.
  • Resolved problems with knowledgeable and friendly service, promoting high customer satisfaction.
  • Enhanced customer experience by providing guidance on phone hardware and software configurations for optimal service performance.
  • Elevated customer satisfaction through attentive problem-solving and prompt resolution of concerns.

Education

Bachelor of Arts - Human Resources Management

University of Phoenix
Tempe, AZ

Skills

  • Scheduling
  • Product Knowledge
  • Excellent Attention to Detail
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Order Fulfillment
  • Account Updating
  • Information Security
  • Consultative Sales
  • Problem-solving abilities
  • Data Management and Review
  • Quality Assurance Controls
  • Administrative Support Specialist
  • Verbal and Written Communication
  • Customer Account Management
  • De-Escalation Management

References

References available upon request.

Timeline

Customer Service Representative

Data Desk LLC
05.2020 - 06.2024

Account Administrative

Cyber Elites
01.2019 - 03.2020

Call Center Customer Service Representative

Sheila's Hospitality Ent
03.2017 - 01.2019

Bachelor of Arts - Human Resources Management

University of Phoenix

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Dulcie Adu Darko