Dulcie Valusek Valusek
Eagan ,MN
Summary
Detail-oriented office manager with expertise in healthcare compliance, staff coordination, and operational management. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Office Manager
In-Home Lab Connection
Eagan , MN
01.2015 - Current
- Coordinated staff schedules and assignments to optimize workforce productivity.
- Implemented policies and procedures to maintain compliance with healthcare regulations.
- Managed daily operations of healthcare facility to ensure efficient service delivery.
- Analyzed patient feedback to improve service quality and patient satisfaction.
- Responded proactively to concerns and questions by acting on patient feedback.
- Supervised day-to-day activities of clinical staff members such as physicians, nurses, and technicians.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
- Maintained database of personnel activities with digital record-management systems.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated daily operations to ensure efficient lab services for clients.
- Maintained compliance with health regulations and safety protocols in operations.
- Facilitated communication between clients, lab technicians, and healthcare providers.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Managed multi-line phone system and routed calls efficiently.
- Assisted clients with inquiries and provided necessary information promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated office operations to ensure smooth daily functioning.
- Managed scheduling for staff and client appointments efficiently.
- Developed communication protocols between staff and healthcare providers.
- Assisted patients with inquiries about healthcare services and insurance options.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Verified demographics and insurance information to register patients in computer system.
Education
Some College (No Degree) - Psychology/Education
Normandale Community College
Minneapolis, MNSkills
- Operational management
- Healthcare compliance
- Database management
- Patient scheduling
- Staff coordination
- Conflict resolution
- Problem solving
- Attention to detail
- Analytical thinking
- Compliance monitoring
- Office management
- Office administration
- Scheduling
- Customer service
- Database administration
- Information protection
- Customer relations
- Effective communication
- Professionalism in healthcare
- Healthcare documentation
- Appointment scheduling
- Patient data management
- Document preparation
- Multitasking
- Phone etiquette
- Calm demeanor
- Data entry
- Front desk operations
- Scheduling appointments
- Professional demeanor
Timeline
Office Manager
In-Home Lab Connection
01.2015 - Current
Some College (No Degree) - Psychology/Education
Normandale Community College