DULCINEA MIRANDA

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Conducted over 100 calls daily for advertisement purposes.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

• Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
• Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
• Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
• Prepare specialty drinks(including, but limited to alcoholic beverages), desserts and brewed tea/coffee.

• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Informed customers about all product lines and services offered by company
• Trained new employees on company customer service policies and service level standards.

• Strong integrity and cash handling.
• Punctual, patient, mindful and able to work in high-volume work experience.
• Performing shift change and/or opening or closing duties.

• Handling precious metals and gemstones, decide gemstone layouts and ensure seamless designs.
• Altering jewelry to adhere to customer specifications, selling designs and manipulating materials.
• Proficient at creating earrings, rings, necklaces and custom jewelry

• Promote products and services to current and potential customers
• Responsible for collecting and processing of assigned loan and insurance accounts
• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Resolve customer complaints or refer complaints to Store Manager for resolution

Continuing educations units awarded in interpersonal and communication skills, introduction to customer service, word processing applications, job search and employment skills.