Dulice H. Overton
New Orleans,LA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unit Coordinator
Chateau De Notre Dame
09.2024 - Current
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Assisted with processing patient admissions, transfers and discharges.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Scheduled surgeries managed pre-certifications and verified insurance coverage.
- Provided care for 56-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
CNA Supervisor
Chateau De Notre Dame
06.2024 - Current
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Implemented ongoing professional development opportunities for CNA staff, leading to improved skills and knowledge.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
Staffing Coordinator
Chateau De Notre Dame
10.2023 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Assisted with personnel records management to support recordkeeping accuracy.
Central Supply Clerk
Chateau De Notre Dame
07.2016 - Current
- Prepared unit and organizational supply documentation.
- Oversaw supply requests, accountability and receipts.
- Maintain a PAR level on the floor
- Maintain the sign out form to determine what employees take out of central supply
- Maintain office supplies for facilities.
- Organize 5 diaper closet on a daily basic.
- Audit ER carts weekly
- Ordering supplies for stocking floors
- Forward purchase order and packing slips to Accounts Payable.
- Distribute supplies to appropriate locations.
- Assure that supply rooms are clean, safe, and orderly.
- Moved shipment materials to and from designated areas using a cart.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Certified Nursing Assistant
CHATEAU DE NORTE DAME
07.2016 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Receptionist
Chateau De Norte Dame
06.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Housekeeper
Chateau De Notre Dame
09.1999 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Documented and reported necessary facility and building repairs observed.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
No Degree - CNA-Certified Nursing Assistant
Saint Agatha Career School,LLC
New Orleans, LA06.2016
Associate of Science - Criminal Justice
ITT Technical Institute
St. Rose, LA12.2010
High School Diploma -
Walter L Cohen
New Orleans, LA05.1999
Skills
- Business Correspondence
- Mail Handling
- Meeting Preparation
- PC Proficiency
- Supply Management
- Facility Safety
- Data Inputting
- Visitor Check-In
- Strategic Planning
- Reception Desk Management
- Office Supply Inventory Control
- Call Transfers
- Greet Visitors
Certification
- CNA - Certified Nurse Assistant
Timeline
Unit Coordinator
Chateau De Notre Dame
09.2024 - Current
CNA Supervisor
Chateau De Notre Dame
06.2024 - Current
Staffing Coordinator
Chateau De Notre Dame
10.2023 - Current
Receptionist
Chateau De Norte Dame
06.2020 - 07.2023
Central Supply Clerk
Chateau De Notre Dame
07.2016 - Current
Certified Nursing Assistant
CHATEAU DE NORTE DAME
07.2016 - Current
Housekeeper
Chateau De Notre Dame
09.1999 - 06.2016
- CNA - Certified Nurse Assistant
No Degree - CNA-Certified Nursing Assistant
Saint Agatha Career School,LLC
Associate of Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Walter L Cohen
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