DULINE LEGROS
Coral Springs,FL
Summary
Adept at front desk operations and maintaining confidentiality, I excelled in managing patient scheduling and information at Boca Regional Hospital. My expertise in medical terminology and commitment to compassionate customer service significantly enhanced patient experiences. Skilled in telephone etiquette, I consistently ensured efficient and respectful communication.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Boca Regional Hospital
06.2022 - 11.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Broward General Medical Center
03.2018 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
CORAL GLADES HIGH SCHOOL
Coral Springs, FL06.2013
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Patient Registration
Appointment Setting
Languages
French
Limited Working
Timeline
Medical Receptionist
Boca Regional Hospital
06.2022 - 11.2023
Medical Receptionist
Broward General Medical Center
03.2018 - 06.2021
High School Diploma -
CORAL GLADES HIGH SCHOOL
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