Duly Bolivar
Norwalk
Summary
Dynamic professional with a proven track record at CCSU, adept in enhancing office operations and community outreach. Excelled in digitizing records and streamlining document management, demonstrating exceptional organizational skills and a positive attitude. Skilled in fostering stakeholder relationships and empowering teams, significantly contributing to organizational goals. Expertise in data entry and team collaboration.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Assistant
CCSU
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Outreach Coordinator
CCSU
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Student Worker
CCSU
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Senior Coach
Norwalk Grassroots Tennis
01.2014 - 01.2024
- Identified areas for improvement by evaluating athlete performance data and adapting training programs accordingly.
- Provided guidance to junior coaches on best practices, contributing to their professional development and growth within the organization.
- Improved team performance by implementing effective coaching strategies and individualized training plans.
- Implemented goal-setting initiatives for individual athletes and the entire team alike to foster a sense of purpose and direction throughout the season''s course.
- Promoted a positive and inclusive team culture, fostering strong relationships among athletes and staff members.
- Enhanced team communication and collaboration by organizing regular team-building activities and workshops.
- Maintained ongoing communication with athletes after graduation to provide continued support and assist in the transition to post-secondary athletics or professional careers.
- Served as a mentor to athletes, offering guidance and support during their academic and personal challenges.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Analyzed client feedback to adjust coaching sessions accordingly.
Sale Associate
Express
06.2022 - 06.2023
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
In-Home Associate Counselor
ABILIS
01.2024 - Current
- Demonstrated adaptability by effectively managing caseloads with varying degrees of complexity, adjusting therapeutic approaches as necessary to meet the unique needs of each client.
- Served as a resource for colleagues or trainees seeking guidance in addressing complex client issues, offering insight based on experience and expertise in the field of counseling.
- Built rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural competence in counseling sessions.
- Conducted thorough assessments of clients'' mental health status, identifying areas for growth and improvement.
- Educated family members on mental health issues affecting their loved ones in order to foster understanding and provide additional support mechanisms outside of therapy sessions.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all clients involved.
- Established and maintained professional referral networks to facilitate timely access to additional treatment resources for clients when needed.
- Assisted clients in developing strategies for self-care, stress management, and emotional regulation as part of overall treatment plans.
- Maintained detailed case notes and records, contributing to accurate documentation of client progress and outcomes.
- Contributed to positive workplace culture by collaborating effectively with colleagues on shared cases or projects.
- Implemented evidence-based therapeutic interventions tailored to individual client needs, leading to more effective treatment outcomes.
Education
Bachelor - Business Finance
Central Connecticut State University
New Britain, CT05.2024
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Office management
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Front office management
- Relationship building
- Office supplies management
- Valid Driver's license
- Team bonding
- Spreadsheet creation
- Social media and promotions
Certification
CPR certification, and I am able to speak, read and write in three languages
Languages
French,
Limited Working
Haitian Creole
Native or Bilingual
Timeline
In-Home Associate Counselor
ABILIS
01.2024 - Current
Sale Associate
Express
06.2022 - 06.2023
Senior Coach
Norwalk Grassroots Tennis
01.2014 - 01.2024
CPR certification, and I am able to speak, read and write in three languages
Office Assistant
CCSU
Outreach Coordinator
CCSU
Student Worker
CCSU
Bachelor - Business Finance
Central Connecticut State University
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