Dumas Hernandez
MIAMI,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
ROI Specialist
ACI Worldwide
Miami, FL
01.2020 - 07.2022
- Monitored financial performance metrics such as sales, costs, margins and returns over time.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Receptionist Administrator
P.R MEDICAL SUPPLIES
MIAMI, FL
08.2016 - 02.2019
- Performed quality assurance checks on incoming shipments to verify accuracy of orders prior to releasing them for delivery.
- Generated weekly reports detailing all open orders requiring special handling.
- Provided guidance to other team members on processing exceptions.
- Maintained records of all transactions related to order exceptions.
- Participated in regular meetings with internal teams to discuss process improvements.
Education
High School Diploma -
INSTUTO ASPRO
COLOMBIA12-2000
Skills
- Communication
- Analytical
- Fluent in SPANISH
- Organization and Time Management
- Recordkeeping
- Organization
- Customer Service
- Medical Billing
- Medical terminology understanding
- Data Entry
- Paperwork Processing
- Payment Collection
Languages
Spanish
Native/ Bilingual
Timeline
ROI Specialist
ACI Worldwide
01.2020 - 07.2022
Receptionist Administrator
P.R MEDICAL SUPPLIES
08.2016 - 02.2019
High School Diploma -
INSTUTO ASPRO
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