Duminda Hapuarachchi
Manager Administrtion
Norwalk,CA
Summary
Determined, recent graduate with masters degree in Business Administration with Food Handler Certification. Highly effective in serving various type of guests and customers , resolving issues . Experienced in Office Administration, Human Resource Management , Accounting & Bookkeeping , Risk Management . Looking for position in hospitality industry focused on providing exceptional service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Risk Officer
Seylan Developments PLC
01.2015 - 05.2023
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Influenced appropriate risk management prioritization on front lines to promote strategic objectives while meeting operational risk program expectations.
Manager Administration
Seylan Developments PLC
04.2006 - 05.2023
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Administrative Executive
Seylan Developments PLC
04.2005 - 04.2006
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Accounts Assistant
Seylan Developments PLC
07.2001 - 03.2005
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Coordinated with external auditors to resolve discrepancies.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Coordinated office supply ordering to avail materials for streamlined operations.
Accounts Clerk
Seylan Developments PLC
08.1999 - 06.2001
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
MBA - Business Administration
University of West London
Ealing, London, United Kingdom02.2019
Bachelor of Science - Business
University College Dublin
Dublin, Ireland08.2013
Skills
- Customer Satisfaction
- Results Summarization
- Receipt Verification
- Business Partnerships
- Accounts Payable and Accounts Receivable
- Company Risk Management
- Risk Mitigation Recommendations
- Auditing Experience
- Occupational Health and Safety
- Document Organization
- Order Reviewing
- Security Measures
- Facility Repairs
- Cash Application
- Business Operations
- Creative Solutions
- Asset Management
- Customer Inquiries
- Corrective Actions
- Payment Schedules
- Billing Systems
Certification
Food Handler Certification
Languages
English
Professional Working
Timeline
Risk Officer
Seylan Developments PLC
01.2015 - 05.2023
Manager Administration
Seylan Developments PLC
04.2006 - 05.2023
Administrative Executive
Seylan Developments PLC
04.2005 - 04.2006
Accounts Assistant
Seylan Developments PLC
07.2001 - 03.2005
Accounts Clerk
Seylan Developments PLC
08.1999 - 06.2001
MBA - Business Administration
University of West London
Bachelor of Science - Business
University College Dublin
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