Dumisani Keith Mbotshwa
West Palm Beach
Summary
Dedicated Server and Barman with extensive experience in delivering outstanding customer service and enhancing guest satisfaction. Skilled in problem resolution and team collaboration, ensuring efficient operations during peak hours. Strong relationship-building and time management abilities in fast-paced environments, committed to driving customer loyalty and achieving company objectives.
Overview
2
2
years of professional experience
Work History
Server\Barman
Tamarack Counrty Club
Greenwich
05.2026 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Processed customer orders accurately using POS system.
- Collaborated with kitchen staff to ensure timely food service.
- Supported team members during peak hours to manage workflow.
- Set up and prepared dining areas for events and special occasions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Barman\Server
Trump National Golf Course
Jupiter
10.2025 - 05.2026
- Prepared and served a variety of beverages to golf course patrons.
- Collaborated with kitchen staff to ensure timely drink service for events.
- Engaged with guests to create a welcoming atmosphere at the golf course.
- Prepared cocktails and other drinks according to customers' requests.
- Ensured that all beverages served were of the highest quality standards.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server\Barman
Trump National Golf Club Bedminster
Bedminster
05.2025 - 10.2025
- Delivered exceptional customer service, contributing to positive dining experiences and guest satisfaction.
- Processed customer orders accurately using POS system.
- Supported team members during peak hours to manage workflow.
- Handled guest inquiries and concerns with professionalism and care.
- Greeted customers, addressed inquiries, and recommended specials, driving sales and enhancing overall guest enjoyment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Facilitated onboarding for new team members, streamlining their integration into restaurant operations and improving team cohesion. on restaurant procedures and plating techniques.
Server
The Club at Ibis
West Palm Beach
10.2024 - 05.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Resolved guest concerns quickly to maintain a positive atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server\Barman
Wade Hampton Golf Club
Cashiers
05.2024 - 10.2024
- Provided exceptional service to high volume of daily customers.
- Enhanced dining experiences through exceptional customer service.
- Accurately processed customer orders using POS system to ensure smooth operations.
- Collaborated with kitchen staff to ensure timely food service.
- Communicated menu details and specials to guests effectively.
- Created inviting atmosphere by preparing dining areas for events and special occasions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Banato High School
South Africa11-2005
Skills
- Food and beverage preparation
- Beverage service
- Wine service
- Customer service
- Guest engagement
- Event preparation
- Menu knowledge
- Food safety oversight
- Inventory management
- POS system operation
- Shift management
- Problem resolution
- Service prioritization
- Task prioritization
- Time management
- Team support
- Outstanding service
- Training assistance
- Effective communication
- Hospitality service expertise
- Customer feedback management
Languages
English
Professional
zulu
Professional
Timeline
Server\Barman
Tamarack Counrty Club
05.2026 - Current
Barman\Server
Trump National Golf Course
10.2025 - 05.2026
Server\Barman
Trump National Golf Club Bedminster
05.2025 - 10.2025
Server
The Club at Ibis
10.2024 - 05.2025
Server\Barman
Wade Hampton Golf Club
05.2024 - 10.2024
High School Diploma -
Banato High School