Dumitru Valentin Radulescu Pop
Tampa,Florida
Summary
Dynamic IT Technical Analyst with a proven track record at Tampa General Hospital, excelling in deploying Unified Communication tools and enhancing system performance. Adept at troubleshooting and problem-solving, I leverage strong interpersonal skills to deliver exceptional user support and drive continuous improvement in technology processes.
Overview
15
15
years of professional experience
Work History
IT Technical Analyst
Tampa General Hospital
Tampa, Florida
09.2013 - Current
- Collaborated with IT teams to implement new unified communication tools.
- Supported users with troubleshooting and resolving communication issues promptly.
- Monitored and resolved system issues related to Unified Communications systems.
- Assisted in developing processes and procedures for deploying new technologies.
Owner
iCustom Repairs
Tampa, Florida
03.2010 - Current
- Supervised daily operations for custom repair services and customer communications.
- Strong interpersonal and communication skills.
- Troubleshooting issues, diagnosing problems, and developing solutions to ensure systems run smoothly.
Education
Bachelor of Arts - Military Physical Education And Sports
Romanian Military Academy, Bucharest
Bucharest, Romania06-1996
Skills
- Handling tasks such as moves, adds, changes, and break/fix issues on Unified Communications
- Assisting in testing production services and contributing to system improvements, process development
- Technology deployment
- Basic understanding of network routing and switching
- System troubleshooting
- Ability to work effectively in a team, and provide good customer service
- A desire for continuous learning is valuable
- Problem solving
- Experience with ticketing systems for managing user requests and incidents
Languages
English
Professional
Spanish
Elementary
Romanian
Professional
Affiliations
- Urban Gardening
- Humanitarian Volunteering
Websites
References
References available upon request.
Timeline
IT Technical Analyst
Tampa General Hospital
09.2013 - Current
Owner
iCustom Repairs
03.2010 - Current
Bachelor of Arts - Military Physical Education And Sports
Romanian Military Academy, Bucharest
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