Duna Kaigler
Summary
Diligent and passionate Customer Service Representative with a strong background in customer service. Proven track record of efficiently resolving customer inquiries, multitasking and maintaining high satisfaction rates. Demonstrates ability to leverage communication and problem-solving skills to enhance customer experience .
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
ResultsCX
12.2022 - Current
- Answering incoming calls from customers or clients
- Providing excellent customer service by addressing inquiries, resolving complaints, and offering solutions
- Assisting customers with product or service information
- Processing orders, returns, or exchanges
- Troubleshooting technical issues or providing basic technical support
- Updating customer accounts or information in the system
- Following company policies and procedures for call handling and customer
- Escalating complex or unresolved issues to supervisors or higher-level support
- Maintaining accurate and detailed records of customer interactions
Telecommunication Dispatch
Washington Hospital Center
11.2018 - 12.2022
- Answered emergency calls and dispatched appropriate medical personnel to the scene.
- Gathered and verified important information from callers, such as the location and nature of the emergency.
- Prioritized calls based on the severity of the situation and the availability of resources.
- Provided pre-arrival instructions to callers to help stabilize the patient's condition until medical help arrives.
- Maintained accurate and detailed records of all calls, including the actions taken and the outcomes.
- Coordinated with other emergency services, such as police and fire departments, to ensure a timely and efficient response.
- Monitored and tracked the status of ongoing emergency situations and provided updates to medical personnel as needed.
- Assisted with administrative tasks, such as scheduling and coordinating ambulance transfers between hospitals.
Receptionist
Compass Concierge
01.2015 - 11.2018
- Provided exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Assisted customers with product selection, pricing, and availability information.
- Processed customer orders, returns, and exchanges accurately and efficiently.
- Resolved customer issues by researching and identifying the best solution, escalating to management if necessary.
- Maintained a high level of product knowledge to effectively answer customer questions and provided recommendations.
- Collaborated with other departments, such as shipping and receiving, to ensure timely delivery and resolution of customer issues.
Education
CompTIA Fundamental (ITF+) Certification - Information Technology
Hope Project
Washington, DC04-2020
High School Diploma -
Anacostia Senior High School
Washington, D.C.06.2014
Skills
- Time Management Expert
- Multi-tasking Expert
- Conflict Resolution Expert
- Critical Observation Expert
- Problem-Solving Expert
- Adaptability Expert
- Teamwork Expert
- Communication Expert
- Professional Skills
- Claim processing
- Claims associate
- Data entry
- Collaboration
Timeline
Remote Customer Service Representative
ResultsCX
12.2022 - Current
Telecommunication Dispatch
Washington Hospital Center
11.2018 - 12.2022
Receptionist
Compass Concierge
01.2015 - 11.2018
CompTIA Fundamental (ITF+) Certification - Information Technology
Hope Project
High School Diploma -
Anacostia Senior High School
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