Duncan Acevedo
Grapevine,TX
Summary
Detail-oriented Quality Assurance Specialist with extensive experience in interpreting and implementing quality standards and resolving customer complaints. Skilled in problem solving and analysis, leveraging knowledge of QA tools and methodologies to enhance business processes.
Overview
2
2
Languages
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Hisense Home Theater Specialist
Best Buy
Grapevine, Texas
04.2026 - Current
- Assisted customers with product selection and provided technical support.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained product displays to ensure a visually appealing store environment.
- Collaborated with team members to streamline inventory management processes.
- Utilized point-of-sale systems for processing transactions and managing returns.
- Researched and analyzed customer feedback to identify areas of improvement.
Audio Visual Installer
Winslow design group
Miami, Florida
09.2020 - 02.2026
- Installed audio visual systems in commercial and residential spaces.
- Conducted system testing to ensure optimal functionality and performance.
- Ensured compliance with safety standards during all installation activities.
- Collaborated with clients to understand specific audio visual needs.
- Coordinated with clients to determine their needs for audio visual services at events or meetings.
Ramp Agent
Triangle Services
Miami, Florida
08.2017 - 03.2020
- Operated ground support equipment for aircraft servicing.
- Loaded and unloaded luggage from aircraft and ground transportation.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collaborated with team members to ensure efficient ramp operations.
- Conducted safety checks on equipment and work areas daily.
- Followed safety procedures such as using reflective gear while working on the ramp.
Education
Associate of Arts - Game Design
Keiser University
Fort Lauderdale, FL 10.2022 - 07.2024
Skills
- Point of sale systems
- Inventory management
- Sales techniques
- Product knowledge
- Customer service
- Exceptional customer service
- Time management
- Problem solving
- Excellent communication skills
- Bilingual in Spanish
- Spanish speaking
- Professionalism and courtesy
- Friendly
- Positive
- Approachable
- Patience and empathy
- Reliable
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Hisense Home Theater Specialist
Best Buy
04.2026 - Current
Associate of Arts - Game Design
Keiser University
10.2022 - 07.2024
Audio Visual Installer
Winslow design group
09.2020 - 02.2026
Ramp Agent
Triangle Services
08.2017 - 03.2020