Duncan Bracey
Raleigh,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Store Team Member
Sheetz
05.2023 - Current
- Organized shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Operated kitchen myself and with a team.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Customer Contact Specialist
Carter Bank & Trust
11.2021 - 04.2023
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Worked cross-functionally with various members banking teams.
- Interpreted contracts and communicated terms and conditions.
Front End Associate
Walmart
01.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash and balanced cash drawer to manage and settle register.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Verified cash settlements accuracy and transferred funds to appropriate vaults.
Education
Associate of Arts - Philosophy And Religious Studies
Wake Technical Community College
Raleigh, NC06.2025
High School Diploma -
Fike High School
Wilson, NC06.2021
Skills
- Loss Prevention Goals Monitoring
- Smoothie Making
- Active Listening
- POS Transactions
- Critical Thinking
- Verbal and Written Communication
- Conflict Resolution Techniques
- Social Perceptiveness
- Complex Problem-Solving
- Microsoft Office
- Policy and Procedure Adherence
Timeline
Store Team Member
Sheetz
05.2023 - Current
Customer Contact Specialist
Carter Bank & Trust
11.2021 - 04.2023
Front End Associate
Walmart
01.2021 - 11.2021
Associate of Arts - Philosophy And Religious Studies
Wake Technical Community College
High School Diploma -
Fike High School