Duncan Cheatwood
Summary
Highly organized Client Service Representative who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
8
8
years of professional experience
Work History
Client Specialist
180 Medical
08.2022 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Place orders and or change orders in Medtrack
- Handles incoming phone calls from clients regarding orders & customer service issues
- Support team leaders on miscellaneous projects
Assistant Manager/Acting Store Manager
Maurices
03.2022 - Current
- Leading and Inspiring a team focused on customer obsession and driving results
- Assist with talent selection, associate development and retention
- Assist in visual presentation and ensuring sound operational practices
- Support the manager in generating sales and profits and managing expenses
- Assist in driving new ideas, sharing information with others and creating solutions to problems
Small Business Owner
Wild Roots Apparel
06.2017 - 08.2022
- Created an online boutique and successfully grew the business from online to a store front business
- Processed five hundred orders per month through online sales
- Managed four full time employees to ensure accurate and timely order fulfillment
- Handled all payroll, accounts payable and receivable and inventory management.
Dental Assistant/Receptionist
Dental Depot
09.2017 - 05.2018
- Answers incoming calls from families, material suppliers and other medical facilities on multi-linetelephones
- Verified patients insurance & patient billing
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations
- Accurately maintained all patient records including personal & medical information
- Answered incoming calls and responded to approximately 100 patient inquiries daily
- Managed dentists' & hygienist schedules by confirming patients appointments and managing theirschedules
Business Development Center Agent
David Stanley Chevrolet
08.2015 - 05.2017
- Handled a large number of daily calls and in person appointments
- Addressed customer inquiries and provided new product information to customers
- Set appointments for all sales staff.
Education
Santa Barbara City College
Santa Barbara, CASkills
- Customer service
- Business development
- Sales
- Project implementation
- Management
- Payroll
- Supervising experience
- Conflict management
- Budgeting
- Recruiting
- Strategic Planning
Timeline
Client Specialist
180 Medical
08.2022 - Current
Assistant Manager/Acting Store Manager
Maurices
03.2022 - Current
Dental Assistant/Receptionist
Dental Depot
09.2017 - 05.2018
Small Business Owner
Wild Roots Apparel
06.2017 - 08.2022
Business Development Center Agent
David Stanley Chevrolet
08.2015 - 05.2017
Santa Barbara City College