Duncan Craig
Sales Professional
Wallingford,CT
Summary
Results-driven sales professional with exceptional track record of territory management and client relationship building. Skilled in strategic planning and executing sales initiatives to drive growth and exceed targets. Adept at interpreting market trends and customer needs to enhance product offerings and solutions. Committed to delivering exceptional service and achieving organizational goals. I pride myself on building long-term relationships that are rewarding for all parties involved.
Overview
10
10
years of professional experience
Work History
Region Manger- Cust. Relations- Commercial Sales
Vanguard Safety
Cumming, GA (Remote)
01.2024 - Current
- Analyzing market trends, customer feedback and pricing strategies to recommend changes in product offerings or services.
- Identifying new opportunities for growth within existing accounts, as well as potential new customers.
- Providing training sessions for customers on how to best utilize the company's products or services.
- Conducting meetings with clients to identify their objectives, challenges, and strategies.
- Establishing and maintaining strong relationships with decision-makers and influencers within key accounts.
- Achieving and exceeding sales targets for key accounts through effective planning and execution.
- Managing over 200 accounts across 18 states (majority of east cost + southeast)
- Joined company before it was profitable- have grown territory to over $40MM in sales since the end of 2023.
Key Account Manager- Inside Sales
Vanguard Safety
Cumming, GA (Remote)
03.2023 - 12.2023
- Established strong relationships with clients through regular communication and follow-up actions.
- Conducted research into market conditions and competitor strategies to inform strategic decisions.
- Collaborated with sales team members to develop unique solutions tailored to customer needs.
- Managed the relationship between internal teams and external customers.
- Developed and implemented key account plans to balance customer needs and increase company profitability.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner
Sales Associate
Bisco Industries Inc.
Wallingford, CT
03.2022 - 02.2023
- Managed ~ $20 million in accounts across CT and RI, specializing in the distribution of electronic components and fasteners used for production in the aerospace, communication, computer, fabrication, instrumentation, marine, and military industries.
- Oversaw territory revenue increase of over 40% vs PYTD
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
Account Manager, Inside Sales
The Safety Zone
Guilford, CT (Hybrid)
12.2015 - 03.2022
- Developed and maintained strong working relationships with lead buyers and sales reps within assigned territories (NY, NJ, and the largest national account).
- Built and cultivated long-term relationships with over 100 clients by addressing needs and providing superior customer service.
- Processed up to 100 purchase orders per day, often in excess of $100,000 per order. Frequently implemented creative solutions to meet deadlines and keep customers stocked with products.
- Managed a high volume of incoming calls from customer representatives, while also making outbound calls to increase sales and address a multitude of issues.
- Worked independently while managing ~ $30 million in accounts during a 14-month remote phase.
Skills
- Excellent attention to detail
- Reliable and trustworthy
- Solution-based
- Persuasive negotiator
- Adept multi-tasker
- Effective communication
- Creative problem solver
- Computer skills/Microsoft Suite
- Account management
- Customer/Vendor relationship management
- Working collaboratively
- Corporate partnerships
- Contract negotiation
- Presentation skills
- Customer Service Mangement
- Sales and Marketing campaigns
- Deal closure
- Market analysis
- Microsoft 365 Suite
- CRM Management
- Hubspot
- Salesforce
- Analytical and critical thinking
- Remote office availability
Additional Qualifications
- 2008-2010- Senator, UConn Undergraduate Student Government
- 2011-2012- Fundraiser/Community Organizer, Connecticut Citizen Action Group
- 2012- Field Manager, Working For Us PAC (Supported Obama and Chris Murphy)
- 2012-2013- Young Voter Outreach Coordinator: The New Morgan School Project
- 2018- Volunteer/Voter Outreach, Chris Murphy for Senate Campaign
- 2010-2015- Member, Clinton, CT DTC 2024-Current- Member, Wallingford, CT, DTC
Timeline
Region Manger- Cust. Relations- Commercial Sales
Vanguard Safety
01.2024 - Current
Key Account Manager- Inside Sales
Vanguard Safety
03.2023 - 12.2023
Sales Associate
Bisco Industries Inc.
03.2022 - 02.2023
Account Manager, Inside Sales
The Safety Zone
12.2015 - 03.2022
Some College (No Degree) - English
University of Connecticut
Education
Some College (No Degree) - English
University of Connecticut
Storrs, CTSimilar Profiles
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