Duncan Elliott
New Braunfels
Summary
Dedicated sales professional with extensive experience in service and retail sales with a proven eye for detail and goal-oriented mindset, seeking to apply my expertise in relationship building, customer management, and sales to drive revenue growth and enhance guest experiences as a Sales Account Manager at Top Golf New Bruanfels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Realtor
Phillips and Associates Realty
11.2019 - Current
- Sales Achievements - Generated over $20 million in total sales volume from 2019 to present.
- Recognized as a Top Producer Agent in 2021, 2022, and 2023.
- Client Relationship Management - Maintained and updated a CRM with over 500 contacts.
- Fostered long-term relationships with clients, resulting in high levels of repeat business and referrals.
- Sales Strategy and Execution - Developed and implemented effective sales strategies tailored to individual clients’ needs.
- Conducted market research and analysis to identify and capitalize on emerging trends and opportunities.
- Customer Service Excellence - Provided exceptional service to clients, guiding them through the buying and selling process from start to finish
- Addressed client inquiries and concerns promptly, ensuring a seamless and satisfactory experience.
- Negotiation and Closing - Expertly negotiated contracts and terms, ensuring favorable outcomes for clients.
- Successfully closed numerous high-value transactions under tight deadlines.
Senior Assistant Golf Professional
Dominion Country Club
03.2019 - 10.2019
- Golf Operations Management - Assisted the Head Golf Professional in the day-to-day operations of the golf department.
- Created an inviting atmosphere for members, guests, and associates.
- Developed and implemented new Policies and Procedures manuals for the Golf Operations Staff.
- Staff Management - Responsible for the scheduling and daily supervision of a 22-member golf department staff. Ensured efficient and effective operations by overseeing staff activities and providing guidance and support.
- Customer Engagement - Cultivated a welcoming environment for all members and guests, enhancing their overall experience.
- Addressed and resolved any issues or concerns to maintain high levels of satisfaction.
Tournament Coordinator
Hyatt Regency Hill Country Resort and Spa
06.2017 - 03.2019
- Tournament Planning and Execution - Managed customer relations in the planning and execution of golf tournaments.
- Directed golf operations for all tournaments, ensuring seamless execution.
- Assisted the golf sales manager with site to secure multi-year contracts.
- Advised clients on strategies to maximize the guest experience.
- Coordinated and managed tournament merchandise packages and sales.
- Assisted in food and beverage sales and operations prior to and during all golf tournaments.
Membership Coordinator
Hyatt Regency Hill Country Resort and Spa
04.2015 - 06.2017
- Membership Growth - Increased membership by 27% in the first 12 months.
- Initiated and executed quarterly member socials.
- Executed all member tournaments and coordinated monthly member golf clinics.
Assistant Golf Professional
Hyatt Regency Hill Country Resort and Spa
05.2013 - 04.2015
- Golf Shop and Services Management - Managed day-to-day operations of the golf shop and outside services.
- Assisted in managing golf shop merchandising.
- Created and implemented Golf Cart Fleet SOPs.
- Created and executed the Summer Junior Golf Program.
Education
Associate’s degree - Golf Complex Management
Golf Academy of America
Altamonte Springs, FloridaSkills
- Sales and Marketing - Proven ability to develop and execute effective sales strategies
- Customer Relationship Management - Skilled in maintaining and leveraging CRM systems to drive sales and customer satisfaction
- Negotiation - Strong negotiation skills with a track record of successful deal closures
- Communication - Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively
- Staff Management - Experience in scheduling, supervising, and training staff to ensure smooth operations
- Golf Operations - In-depth knowledge of golf operations and customer service within a club setting
- Computer Operations - Proficient in Excel, Word, and Power Point
Certification
- Licensed Texas Realtor – 2019 - Texas
- Professional Golfers Association – Class A – 2015 - Currently Inactive
Timeline
Realtor
Phillips and Associates Realty
11.2019 - Current
Senior Assistant Golf Professional
Dominion Country Club
03.2019 - 10.2019
Tournament Coordinator
Hyatt Regency Hill Country Resort and Spa
06.2017 - 03.2019
Membership Coordinator
Hyatt Regency Hill Country Resort and Spa
04.2015 - 06.2017
Assistant Golf Professional
Hyatt Regency Hill Country Resort and Spa
05.2013 - 04.2015
Associate’s degree - Golf Complex Management
Golf Academy of America
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