Duncan Fogg
Fort Myers,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
5
5
years of professional experience
Work History
Service technician
Lint out
Fort Myers, Florida
05.2022 - Current
- Troubleshot service issues using hand tools and diagnostic checks.
- Diagnosed problems and determined solutions for various customer issues.
- Inspected Lint out service equipment for safety and readiness.
- Inspected equipment for proper operation and safety hazards prior to use.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Communicated service steps clearly with customers and team members.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Adhered to quality assurance procedures during every stage of the service process.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Followed safety procedures during ladder, tool, and equipment handling.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Organized supplies and vehicle stock for daily Lint out routes.
- Maintained accurate records of service calls, repairs, and parts used.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Tested repaired items to ensure functionality before returning them to customers.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Provided training on the safe usage of equipment when needed.
- Communicated with vendors regarding supply orders and delivery timelines.
- Prepared job assignment reports and forms for accountability and traceability.
- Resolved software-related issues by troubleshooting programs and applications.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Logged work orders accurately to ensure proper tracking of services rendered., repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Installed new appliances, wiring, and machinery in homes with defective equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Education
None - None
Poughkeepsie High School
Poughkeepsie, NYSkills
- Equipment troubleshooting
- Safety inspection
- Preventive maintenance
- Installation procedures
- Customer service
- Parts inventory
- Vehicle maintenance
- Vendor coordination
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Technical training sessions
- Diagnostic techniques
- Service ticket management
- Adaptability
- Software configuration
- System upgrades
- Diagnostics expertise
- Time tracking
- Documentation and reporting
- Document control
- Equipment calibration
- Hand tools proficiency
- Quality control
- Client relationship management
- Testing and analysis
- Maintenance and repair
- Equipment inspection
- Report generation
- After-sales support
- Service reports
- Work order prioritization
- Incident reporting
- Heavy lifting
- Field service management
- Work records
- Inventory control
- Client education
- Equipment demonstration
- Scheduling and coordination
- Testing procedures
- Troubleshooting methods
- Service call response
- Troubleshooting analysis
- Quality assurance
- Repair methods
- Troubleshooting and Diagnostics
- Work with minimal supervision
Timeline
Service technician
Lint out
05.2022 - Current
None - None
Poughkeepsie High School