Duncan Hulst
Highlands Ranch,CO
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a strong track record in multitasking. Expertise in fostering professional relationships that enhance member satisfaction and promote community engagement. Passion for creating positive experiences and resolving issues efficiently, ensuring every interaction contributes to a supportive environment. Proven ability to adapt to dynamic situations while maintaining a focus on quality service and client needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Services
Highlands Ranch Community Association
09.2024 - Current
- Greet members and guests when entering and exiting the facility to insure a positive first and last impression.
- Verified and processed membership paperwork, printed access cards, and ensured all members were properly registered and authorized to use facility services.
- Assisted class coordinators and preschool staff with class sign-ups and registration to ensure accurate and timely registration for members.
- Assisted members over the phone, helping them to navigate the website, class registration, and notifying them of important updates such as facility closures.
- Maintained positive relationships with members and guests through personalized and knowledgeable service.
Outside Service Team Member
Columbine Country Club
04.2021 - 10.2023
- Welcomed members upon arrival and helped in preparing for their round to ensure they had a smooth and enjoyable time.
- Cleaned and maintained members' golf clubs before and after each round.
- Detailed and sanitized golf carts after use, ensuring a high standard of cleanliness and readiness for the next players.
- Set up and maintained the driving range throughout the day, ensuring a clean, organized, and fully stocked practice area at all times.
- Led the replacement of lead acid batteries for member carts and trained other staff members on conducting replacements with the proper techniques to ensure safety.
Honor Caddie
Columbine Country Club
03.2016 - 10.2023
- Carried golf bags, provided forecaddie services, and supported golfers throughout their round by offering course knowledge and strategic advice.
- Assisted players with reading greens and lining up putts to enhance performance and the experience for members and their guests.
- Maintained smooth pace of play for golfers on course.
- Built and established positive professional relationships with members, guests, fellow staff, and supervisors.
Sales Associate
Ace Hardware
10.2019 - 04.2021
- Assisted customers with locating products, answered product-related questions, and provided friendly, knowledgeable service at checkout, on the sales floor, and over the phone.
- Performed hardware services including paint mixing, key cutting, screen repair, and general cleaning and maintenance duties.
- Maintained a clean and organized store while supporting daily operations to ensure a smooth and easy shopping experience for our customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts (A.A.) - History
Arapahoe Community College
Littleton, CO05-2025
High School Diploma -
Rock Canyon High School
Highlands Ranch, CO05-2021
Skills
- Hardworking
- Sociable
- Adaptable
- Self-motivated
- Problem-solver
- Team player
- Time management
- Conflict resolution
- Attention to detail
Certification
First Aid and CPR Certified
ACS Stop the Bleed Certified
Timeline
Member Services
Highlands Ranch Community Association
09.2024 - Current
Outside Service Team Member
Columbine Country Club
04.2021 - 10.2023
Sales Associate
Ace Hardware
10.2019 - 04.2021
Honor Caddie
Columbine Country Club
03.2016 - 10.2023
Associate of Arts (A.A.) - History
Arapahoe Community College
High School Diploma -
Rock Canyon High School
Similar Profiles
Jackson CrichtonJackson Crichton
Aquatics Assistant at Highlands Ranch Community AssociationAquatics Assistant at Highlands Ranch Community Association
Jack MinnihanJack Minnihan
Janitorial Worker at Highlands Ranch Community AssociationJanitorial Worker at Highlands Ranch Community Association
Jordan OssJordan Oss
Assistant Aquatics Director at Highlands Ranch Community AssociationAssistant Aquatics Director at Highlands Ranch Community Association
RONNITA CLAYTONRONNITA CLAYTON
Lash Technician at Amazing Lash StudioLash Technician at Amazing Lash Studio
Ann BarrettAnn Barrett
Financial Crimes Risk Management (FCRM) Risk Assessment Manager at Charles SchwabFinancial Crimes Risk Management (FCRM) Risk Assessment Manager at Charles Schwab