Duncan Imbenzi Mwenesi
Everett
Summary
Excellent and personal communication awareness and extensive understanding of the Engineering solutions. Uncompromising dedications to meet timelines. Highly motivated and able to work with minimal supervision. Visionary and quick to identify solutions and problems that add value staff. Enhancing staff motivation individually and as a team during change process in order to achieve objectives Being thorough and paying attention to details. Other areas of strength include strong technical marketing skills.
Overview
39
39
years of professional experience
Work History
Boiler Mechanic
The Ritz Carlton
02.2024 - Current
- Monitor and inspect boiler equipment, computer terminals, switches, valves, gauges, alarms, safety devices, and meters
- Maintain water, chemical, and fuel levels in boilers, adjust supplies of combustion air, and control the flow of fuel
- Fire gas- or oil-fed boilers using automatic gas feeds or oil pumps
- Test, record, and take corrective action for water quality
- Install, maintain, and perform preventive maintenance on appliances, electronics, and equipment
- Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions
- Report serious maintenance problems, accidents, or safety hazards to manager/supervisor
- Maintain and conduct daily inspections of the mechanical plant
- Assist local authorities with emergency and natural disaster situations
Customer Service Associate
Home Depot
03.2023 - 01.2024
- Make customers number one priority with every interaction in person or over the phone by following customer first model
- Provide friendly and courteous customer service by responding to customer inquiries regarding store layout location of merchandise and services provided in store keep customers informed regarding the life cycle of an order
- This includes modifications or concerns and also ensuring that customers with installation projects are aware of the Terms and conditions
- Assist customers with credit card application and inquiry processes
- Follow the customer escalations process with installation services to resolve issues that arise during order life cycle
- Proactively identify customers who need help, and escalate customer complaints or concerns to the Department Supervisor (DS), Operations Assistant Store Manager (OPS ASM), Specialty Assistant Store Manager (SASM), MOD, Store Manager (SM) or District Services Manager (DSM) as required
- Manage and complete all order follow up dashboard tasks using COM
- Follow up with the Project Support Centre, vendors and/or service providers as required to assist customers
- Drive Sales - Assist with building quotes that require use of design systems including but not limited to 20/20, myCD etc
- Demonstrate ability to sell any order type and close the sale
- Drive leads and measures in store and follow up on overdue Install (I) and Furnish & Install (F&I) leads in the Lead Management system
- Ensure in-stock items for installation orders are pulled and organized, and coordinate delivery of materials and merchandise to the customer's job site
- Schedule/prioritize all deliveries for the store and communicate availability and/or limitations to fellow associates so that the best possible service is maintained by setting realistic expectations
- Check and confirm special orders received in the store, including processing changes and cancellations
- Process special order changes and reschedule pick up appointments when customers reach out to the store
- Process refunds and reorders for special order reworks, and chargebacks on install reworks and assist with RTV process including reconciling chargebacks
- Work with specialty sales associates to provide coaching and additional training as a follow up to COM variances
- Cashier trained - accurately collects cash, cheque or charge payments from customers
- Scans merchandise and operates Point of Sale systems
- Processes customer returns
- All other duties as assigned by store management
Sale/Service Engineer
Industrial Mechanical Solutions Ltd
04.2009 - 12.2015
- Day to day operations and administration of more than one Project to ensure that the production targets are met
- Overseeing progress of work at sites and giving relevant updates to board of Directors
- Mobilizing site resources in the line with program of works provided by project Director and project coordinator
- Coordinating with government officials in monitoring the progress of work in various projects
- Creativity, innovativeness, technical problem solving and resource management, administrative and supervisory skills
- Prepare, maintain and update documents and sales tools for using product presentations along with technical training seminars
Sales/Service Engineer
Marshall Fowler(Engineers)Ltd
04.2004 - 01.2009
- Initiates sales of equipment and their spare parts for Tea machinery
- Installation, commissioning and after sales service of new machinery
- Designing, planning and implementing required modifications to machinery and equipment to meet changing business requirements
- Responsible for all site needs for all clients as well as reports, personnel deployment
- Reporting to G.M(General Manager)Technical
Consulting installation Works- Steelworths(India)
01.2003 - 04.2004
Mechanical technician
Kenya Tea Development Agency Ltd
08.1999 - 11.2002
- Installation and commissioning of new machinery
- Maintenance of boilers, pumps and other related Tea machinery
- Evaluation of performance of various tea machinery in all 45 K.T.D.A
- Managed tea factories
- Designing and drawing of tea machinery and alteration of existing ones
- Clerk of Works (C.O.W) Mechanical; Site in Charge in two new Factories Machinery Installation: - Weru Tea Factory and Kionyo Tea Factory
- Reporting to the Chief Engineer
Mechanical technician
Orbit Chemical Industries Ltd
09.1997 - 07.1999
- Preventive and breakdown maintenance of machinery
- Installation of new machinery
- Modification of existing machinery to improve performance
- Implementation of weekly maintenance programs
- Maintenance of steam boiler, Pumps, Detergent Plant, Sulphonation Plant, Plastic Extrusion Machines, Collapsible Tube Machines, Pneumatic, Hydraulic Machines
- Reporting to the Chief Engineer
Maintenance Technician
Crown Cork Company (E.A) Ltd
10.1985 - 08.1997
- Assembling and reconditioning of high precision Dies used in Metal sheet forming/Punch Operations
- Maintenance and Overhauling of high speed punch press
- Trouble shooting in repairs of production Machines e.g
- Printing Cem press, 16 Die press, Spot 800 machine, Boilers, Soundronics, Lanico, Compressors
- Formulating and Performing Periodic Inspection and Maintenance of Machines
Education
Higher National Diploma - Mechanical Engineering (Plant Option)
Mombasa Polytechnic
01.1996
Ordinary Diploma - Mechanical Engineering
Mombasa Polytechnic
01.1993
K.A.C.E - 3 subsidiary passes
Highway Secondary School
01.1982
K.C.E - 3rd Division
Highway Secondary School
01.1980
Skills
- Preventive maintenance
- Workshop safety
- Problem solving
- Time management
- Team collaboration
- Tool inventory
- Parts ordering
- Safety protocols
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
Personal Information
- Passport Number: AK0239136
- Nationality: Kenyan
- Driving License: M520-169-63-052-0
- Marital Status: Married
- Religion: Christian
Professional Bodies
- Registered as A Graduate Technician Engineer with Institute of Kenya Engineers
- Associate Member - Engineering professional Association of Namibia
Training
- AutoCAD 2000 application course.
- Computer usage.
- Boiler Operations, Maintenance & Safety.
- Certified Pool Operator.
Timeline
Boiler Mechanic
The Ritz Carlton
02.2024 - Current
Customer Service Associate
Home Depot
03.2023 - 01.2024
Sale/Service Engineer
Industrial Mechanical Solutions Ltd
04.2009 - 12.2015
Sales/Service Engineer
Marshall Fowler(Engineers)Ltd
04.2004 - 01.2009
Consulting installation Works- Steelworths(India)
01.2003 - 04.2004
Mechanical technician
Kenya Tea Development Agency Ltd
08.1999 - 11.2002
Mechanical technician
Orbit Chemical Industries Ltd
09.1997 - 07.1999
Maintenance Technician
Crown Cork Company (E.A) Ltd
10.1985 - 08.1997
Higher National Diploma - Mechanical Engineering (Plant Option)
Mombasa Polytechnic
Ordinary Diploma - Mechanical Engineering
Mombasa Polytechnic
K.A.C.E - 3 subsidiary passes
Highway Secondary School
K.C.E - 3rd Division
Highway Secondary School
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