Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Duncan I. O'Brien

Summary

Diverse background in military service, business operations management, and project management to drive workplace productivity, efficiency, and team cohesion. Skilled in enhancing professional and personal development through strategic leadership and effective communication. Proven track record of implementing innovative solutions to streamline processes and achieve organizational goals. Ready to leverage unique blend of experiences to make a meaningful impact in a dynamic work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager II

Controlled Contamination Services
12.2024 - Current
  • Conduct daily site inspections and guide team members on areas needing attention. (Site is 5.4 million sq. ft.)
  • Conduct daily site walks to document areas that require improvement and identify those that are exemplary.
  • Train staff on proper SOP, GDP, and GMP, and regularly coach them to meet company and client standards.
  • Ensure a professional relationship with the customer through positive interactions and timely responses to requests, both verbal and written.
  • Process payroll on time each week, as per the company Payroll Schedule.
  • Hold weekly staff meetings with the Manager, Supervisors, and leads as part of team building and to address special requests.
  • Assist with daily and weekly projects as needed, collaborating with team members to ensure effective project management and delivery.
  • Embrace the opportunity to be adaptable in our fast-paced work environment.
  • Report program status to upper management regularly, and promptly notify them of significant events and problems as they arise.
  • Partner with Human Resources on employee relations matters and investigations.
  • Deliver counseling records to team members promptly, in accordance with company policy, ensuring all documents are forwarded to the correct department.
  • Submit documentation to the HR Business Partner in real time.
  • Process personnel actions forms for voluntary resignations, transfers, and promotions.
  • Complete other responsibilities as assigned by the Operations Director or the VP of Operations.
  • Assist the Talent Acquisition team with assessing and conducting interviews to build a janitorial and micro cleaning team.
  • Assist the Sales team in creating quotes in response to clients' service requests.
  • Collaborate with the client on local charity events to improve relations between the client and the community.
  • Analyze and develop improvements for daily operations in a 24/7, 365 facility.
  • Collaborate and implement new Quality Management Systems (QMS) for the site, identify issues, and report feedback to upper management and the QMS vendor.

Operations Manager I

Controlled Contamination Services
11.2023 - 12.2024

Site Manager

Controlled Contamination Services
04.2022 - 10.2023

Aviation Ordnance Supervisor

U.S. Marine Corps - MCAS Iwakuni, Japan
03.2019 - 04.2022
  • Organized and prepared crews to conduct maintenance on weapon systems of FA-18 and F-35B fighter aircraft.
  • Instructed and informed individuals of annual and periodical training that was taught through lectures, PowerPoint, or technical documentation.
  • Created and sorted multiple different trackers and documentation, responsible for the professional development and competitiveness of individuals under his charge.
  • Assist and monitor the progress of individuals in developing their professionalism and experience to fill higher-level, more responsible roles.
  • Communicate and relay information to higher personnel about subject matter and personnel issues that could potentially cause friction in the work center or among peers.
  • Actively engage and participate in high-level maintenance as a Team Leader and Quality Assurance Safety Observer to ensure that proper safety procedures and techniques were always being utilized.
  • Supervised as a Collateral Duty Inspector for maintenance to ensure proper maintenance and that correct procedures are being followed at all times.
  • Engaged and performed leadership traits in times of extreme stress and time constraints.

Education

High School Diploma -

Robert McQueen High School

Skills

  • Incidents management
  • Client relationships
  • Health and safety compliance
  • Multi-site operations
  • Budgeting and cost control
  • Continuous improvements
  • Staff development
  • Business planning
  • Complex problems analysis
  • Planning and implementation
  • Business strategy development
  • Cost reduction

Accomplishments

  • Promoted three different occasions after 2 years with the company.
  • All military promotions were received Meritoriously.
  • Achieved an increased team efficiency rate of 20% by developing and assisting in implementing QMS for all tasks covered in the MSA.
  • Increased operational Job Profit by 31% by streamlining branch operations.
  • Promoted eight internal candidates into Leadership roles essential for operational success.
  • Achieved an average retention rate of 80% through effectively helping with onboarding, orientation, and the training of the new hire process.

Certification

  • Certified Trainer, Controlled Contamination Services - 2024-Present
  • Lean Management, Controlled Contamination Services - 2023-Present

Timeline

Operations Manager II

Controlled Contamination Services
12.2024 - Current

Operations Manager I

Controlled Contamination Services
11.2023 - 12.2024

Site Manager

Controlled Contamination Services
04.2022 - 10.2023

Aviation Ordnance Supervisor

U.S. Marine Corps - MCAS Iwakuni, Japan
03.2019 - 04.2022

High School Diploma -

Robert McQueen High School

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Duncan I. O'Brien