Duncan Lang
Columbus,Ohio
Overview
7
7
years of professional experience
Work History
Senior Fraud Analyst
Upstart Inc.
02.2019 - Current
- Facilitated day to day operations including managing our payments failure system, Eoscar credit disputes, and contributing to our SAR team.
- Worked across multiple departments in order to remediate special cases, investigations, or system/product issues that needed timely resolutions
- Led and trained my own team of 4 people as a shift lead on Payments Operations
Bank Teller
PNC Financial Services
09.2018 - 12.2018
- Acted as a first line of defense in protecting the company and customers against fraud and ensuring excellent customer service
- Interacted with customers and had meaningful conversations about their personal and financial lives to make sure they were getting all of the help they needed
Unit Manager
Waffle House
05.2018 - 08.2018
- Oversaw and managed all operations of the restaurant
- Implemented business techniques and strong management techniques and raised employee retention rates by 10% and sales by 5% for my unit
Education
Bachelor of Business Administration - Finance
Ohio University, College of Business
Athens, Ohio12.2017
Skills
- Technical: Excel certified and proficient in numerous applications:
- Data analysis, summarization, and interpretation via functions
- Decision analysis
- Optimization
- Spreadsheet modeling
Awards
Deans List | Athens, Ohio September, 2013 – May, 2014
Affiliations
- 21st Century Leadership Certificate April, 2017
- Completed workshop highlighting important business etiquette for the 21st century
- Group Manager of Appalachian Service Learning Project August – December 2017
- Coordinated a group of students in a presentation to a local community in effort to understand the region
Timeline
Senior Fraud Analyst
Upstart Inc.
02.2019 - Current
Bank Teller
PNC Financial Services
09.2018 - 12.2018
Unit Manager
Waffle House
05.2018 - 08.2018
Bachelor of Business Administration - Finance
Ohio University, College of Business
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