Duncan Lang

Columbus,Ohio

Overview

years of professional experience

Upstart Inc.

Columbus, Ohio

02.2019 - Current

Facilitated day to day operations including managing our payments failure system, Eoscar credit disputes, and contributing to our SAR team.
Worked across multiple departments in order to remediate special cases, investigations, or system/product issues that needed timely resolutions
Led and trained my own team of 4 people as a shift lead on Payments Operations

PNC Financial Services

Columbus, Ohio

09.2018 - 12.2018

Acted as a first line of defense in protecting the company and customers against fraud and ensuring excellent customer service
Interacted with customers and had meaningful conversations about their personal and financial lives to make sure they were getting all of the help they needed

Waffle House

Columbus, Ohio

05.2018 - 08.2018

Oversaw and managed all operations of the restaurant
Implemented business techniques and strong management techniques and raised employee retention rates by 10% and sales by 5% for my unit

Ohio University, College of Business

Athens, Ohio

12.2017

Deans List | Athens, Ohio September, 2013 – May, 2014

21st Century Leadership Certificate April, 2017
Completed workshop highlighting important business etiquette for the 21st century
Group Manager of Appalachian Service Learning Project August – December 2017
Coordinated a group of students in a presentation to a local community in effort to understand the region

Upstart Inc.

02.2019 - Current

PNC Financial Services

09.2018 - 12.2018

Waffle House

05.2018 - 08.2018

Ohio University, College of Business