Duncan MacKenzie Oriley
Marietta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Computer Technician, Landscape Maintenance
Now Again Systems
03.2000 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Educated clients on proper care practices for their gardens to sustain long-term plant health.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
Construction Superintendent
MD McDonnald Construction
01.2015 - 03.2018
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
- Delivered projects ahead of schedule by developing efficient construction processes and coordinating teams effectively.
- Coordinated pre-construction activities such as site assessments, permitting procedures, and material procurement to expedite the start of new projects effectively.
- Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
General Manager
WDZ Inc Dba Gina Marias Pizza
05.2004 - 07.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Associate of Science - Ecommerce
Brown College
Mendota Heights, MN01-2004
No Degree - Small Business Management
North Metro Tech
Acworth, GA06-1992
High School Diploma -
The Cottage School
Roswell, GA06-1990
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Strong work ethic
- Flexible and adaptable
- Lawn care
- Customer service
- Maintaining equipment
- Lawn and grounds maintenance
Timeline
Construction Superintendent
MD McDonnald Construction
01.2015 - 03.2018
General Manager
WDZ Inc Dba Gina Marias Pizza
05.2004 - 07.2006
Computer Technician, Landscape Maintenance
Now Again Systems
03.2000 - Current
Associate of Science - Ecommerce
Brown College
No Degree - Small Business Management
North Metro Tech
High School Diploma -
The Cottage School
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