Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Duncan Tuttle

Charlotte,NC

Summary

Dedicated Investment Services Leader with expertise in financial products, market analysis, and client relationship management. Proven ability to deliver team outcomes and exceptional service that fosters client trust and satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Investment Services Support Lead

Vanguard
Charlotte, NC
11.2024 - Current
  • Develop strategies for improving the client experience across the department.
  • Outcall elevated clients to resolve ongoing issues in a timely manner.
  • Manage the performance of a team of at least 10 members at any given time.
  • Develop training materials and procedures for the onboarding of current and future members of the flexible workforce.
  • Leverage tools from the Vanguard Management System to drive personal and team outcomes.
  • Participate in root cause problem-solving efforts.
  • Plan and execute events as part of the Rewards and Recognition team.
  • Conduct daily meetings with peers and team members
  • Complete Quality Client Interactions and Process Confirmations for team members for quality assurance purposes.
  • Perform weekly coaching sessions with team members to address KPI outliers.

Client Service Representative

Vanguard
Charlotte, NC
06.2023 - 11.2024
  • Provide accurate, timely information to clients via inbound phone calls.
  • Provide real-time market data and quotes to clients.
  • Coordinates funds transfers between different types of accounts and at outside institutions.
  • Collaborates with team members to improve processes and enhance customer satisfaction.
  • Assist clients with inquiries, concerns, and requests about products and services.
  • Document incoming calls, outgoing calls, and special actions in detail in CRM software.
  • Assist clients in placing individual stocks, mutual funds, and exchange-traded fund transactions.
  • Assess clients' financial objectives, risk tolerance, and investment preferences.
  • Maintain current knowledge of industry trends, regulatory changes, and economic developments affecting investments.
  • Upskill current team members and new hires through call coaching.
  • Generate leads for advice and wealth management services.

Education

Bachelor of Science - Business Administration And Law

Western Carolina University
Cullowhee, NC
05-2023

Skills

  • Client experience improvement
  • Team performance management
  • Training material development
  • Quality assurance processes
  • Financial market analysis
  • Customer relationship management
  • Vanguard Management Systems

Certification

  • Series 7
  • Series 63

Timeline

Investment Services Support Lead

Vanguard
11.2024 - Current

Client Service Representative

Vanguard
06.2023 - 11.2024

Bachelor of Science - Business Administration And Law

Western Carolina University

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Duncan Tuttle