Duncan Walsh
San Marcos,TX
Summary
Results-driven sales experience with expertise in customer service and merchandise presentation. Known for meeting sales goals and improving customer satisfaction through active listening and effective conflict resolution. Eager to leverage skills to drive sales and enhance the overall guest experience.
Overview
4
4
years of professional experience
Work History
Merchandise Cast Member
Walt Disney Company
02.2022 - 12.2024
- Assisted guests with merchandise inquiries, enhancing overall customer experience.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
- Executed daily cash handling procedures accurately, ensuring smooth transaction processes.
- Trained new cast members on merchandise policies and customer service protocols.
- Implemented visual merchandising techniques to attract customer attention and drive sales.
- Responded to guest feedback promptly, improving service delivery and satisfaction levels.
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Best Buy
10.2021 - 01.2022
- Assisted customers in product selection to enhance overall shopping experience.
- Maintained knowledge of current promotions and sales techniques to drive customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Engaged with customers on the sales floor, providing personalized recommendations based on needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Approached Guests with Membership opportunities.
Expo Runner
El Fenix
09.2020 - 08.2021
- Collaborated with kitchen team to optimize preparation processes, reducing wait times for customers.
- Resolved customer inquiries promptly, enhancing overall dining experience through effective communication.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Communicated food orders to chefs to execute priorities and special requests.
- Helped organize seating and management of guest placement.
Education
Bachelor of Arts - English
Texas State University
San Marcos, TX12-2025
Skills
- Customer engagement
- POS system operation
- Meeting sales goals
- Merchandise presentation
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft outlook
- Product knowledge
- Active listening
Languages
Spanish
Professional Working
Timeline
Merchandise Cast Member
Walt Disney Company
02.2022 - 12.2024
Sales Associate
Best Buy
10.2021 - 01.2022
Expo Runner
El Fenix
09.2020 - 08.2021
Bachelor of Arts - English
Texas State University