Duncan Tufte
Summary
Well spoken professional with a record of enhancing overall customer satisfaction and operational efficiency at Pebble Creek Golf Course and the Fore Seasons Center facility. Excelled in communication, problem-solving, showing reliable hard work, and implementing preventive maintenance, significantly improving facility fluency and safety. Skilled in organizational tasks and interpersonal communication, adept at fostering positive guest experiences and streamlining event logistics.
Overview
4
4
years of professional experience
Work History
Indoor Sports Facility Attendant
Fore Seasons Center
03.2021 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
Golf Course Attendant
Pebble Creek Golf Course and Fore Seasons Center
03.2021 - Current
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Greeted golf course guests and shared information on course conditions, rules and gameplay
- Regularly checked driving range and grounds to identify and manage maintenance needs.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages
- Facilitated smooth operations by efficiently managing tee time reservations and maintaining effective communication between guests and co-workers.
- Supported pro shop operations by effectively managing inventory levels, processing transactions, and handling clerical and cashier work inside clubhouse to assist players.
- Assisted in managing golf tournaments and events, contributing to their smooth execution and participant satisfaction.
Education
Bachelor of Arts - Communications And Business
Concordia College
Moorhead, MN05-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication (Both with staff and customers/clients)
- Organizational skills
- Flexibility
- Patient and understanding
- Interpersonal skills
- Conflict resolution
- Professionalism
Languages
Spanish
Limited Working
Interests
- Playing Sports (Golf, hockey, basketball, skim-boarding)
- Watching Movies, TV Series, Youtube, and Professional Sports
- Music (Singing, listening to music, and playing the guitar)
- Trying new foods/drinks
- Traveling
Timeline
Indoor Sports Facility Attendant
Fore Seasons Center
03.2021 - Current
Golf Course Attendant
Pebble Creek Golf Course and Fore Seasons Center
03.2021 - Current
Bachelor of Arts - Communications And Business
Concordia College
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