D'Undra Sheppard
Punta Gorda,FL
Summary
Proven Customer Service Representative at Advance Imaging Of Port Charlotte, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution and efficient dispute handling. Demonstrated exceptional teamwork, communication, and organizational skills, ensuring high-quality service and operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Advance Imaging Of Port Charlotte
03.2015 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Charlotte High School
Punta Gorda, FLSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
Timeline
Customer Service Representative
Advance Imaging Of Port Charlotte
03.2015 - 03.2016
Charlotte High School