Dunebari Atam
4800 keller springs rd ,Addison
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.
Overview
8
8
years of professional experience
Work History
Travel Consultant
Inteletravel
01.2020 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Follow up with customers to increase customer service with travel plans
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Developed promotional materials for travel packages to market hot destinations
Safeco Sales Agent
LIBERTY MUTUAL INSURANCE COMPANY
01.2019 - 02.2021
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Underwriting Assistant
State Farm
09.2017 - 02.2019
- Evaluated qualifying accounts by identifying and selecting risks
- Demonstrated high level of responsiveness and focus by supporting Underwriters and Claim agents on objectives
- Participated in daily huddles, generating suggestions, following appropriate procedures and work principles.
- Responded to over 50 customer requests via telephone per day
- Copied, logged and scanned supporting documentation and placed all information in client files
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
Night Auditor
Drury Inn & Suites
03.2018 - 04.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Sales & Customer Service Representative
National Teachers Associates Life Insurance Company
11.2015 - 11.2017
- Passed Texas State General Lines Agent Exam (Life, Accident, Health, and HMO)
- Trained over 40 new agents and helping them meet performance metrics (Average handle time, Hold time, Availability, and Call performance
- Exhibited high energy and professionalism when dealing with all levels of clients and staff
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies
- Delivered superior client services, fostering strong rapport, retention, and satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted Underwriters by gathering information from policyholders.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Some College (No Degree) -
Richland College
Dallas, TXHigh School Diploma -
Lake Highlands High School
Dallas, TX06.2012
Skills
- Staff Management
- Sales Expertise
- Product and Service Sales
- Customer Service
- Time Management
- Sales and Marketing
- Inbound and Outbound Calling
- Federal and State Tax Returns
- Tax Consulting
Additional Information
- Agent with over five years who thrives in fast-paced environments. Known to be very professional and successful in applying strong communication and problem resolution skills to each customer interaction with a solid history of surpassing productivity and quality targets in high-volume settings. I am also able to work independently, with minimal supervision while demonstrating a strong work ethic and adhering to company policies and procedures.
Timeline
Travel Consultant
Inteletravel
01.2020 - Current
Safeco Sales Agent
LIBERTY MUTUAL INSURANCE COMPANY
01.2019 - 02.2021
Night Auditor
Drury Inn & Suites
03.2018 - 04.2020
Underwriting Assistant
State Farm
09.2017 - 02.2019
Sales & Customer Service Representative
National Teachers Associates Life Insurance Company
11.2015 - 11.2017
Some College (No Degree) -
Richland College
High School Diploma -
Lake Highlands High School
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