Dung Nguyen
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.
Experienced with diagnosing and repairing wide range of mechanical issues. Utilizes advanced diagnostic tools and techniques to ensure optimal vehicle performance. Track record of maintaining high standards of safety and efficiency in all repair and maintenance tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Claims Adjuster
American Auto Shield
03.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Answered customer questions regarding deductibles.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Service Advisor
Asbury Automotive Group
03.2023 - 02.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor
Berkshire Hathaway Automotive
02.2022 - 03.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Automotive Mechanic
Honcura Car Repair
07.2013 - 01.2022
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Assessed vehicle maintenance status and completed needed service.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Bank Teller
Wells Fargo
06.2012 - 07.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Quality Control Inspector
Syncheron
04.2012 - 06.2012
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Loss Prevention Officer
Fry's Electronics Inc.
08.2010 - 06.2011
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Customer Service Supervisor
Fry's Electronics Inc.
03.2008 - 08.2010
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Associate of Science - Engineering Mechanics
Northlake College
Irving, TXHigh School Diploma -
MacArthur High School
Irving, TX06-2007
Skills
- Critical thinking
- Claims investigation
- Effective Listening
- Driven Professional
- Decision-making
- Risk assessment
- Technical Report Writing
- Quality Assessment
Accomplishments
- Registered an average of 6-7 claims per hour, exceeding company targets by 40%.
- Maintained a consistent closing ratio of 95%.
- Achieved projections by completing set tasks with accuracy and efficiency.
- Supervised team of 5-6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved positive outcomes through effectively helping with troubleshooting mechanical and electrical concerns.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- OSHA Certified
- Texas Driver's License
- Certification of Service and Products Training Honda of North America 2023
- Certification of Service Department Training Toyota of North America 2022
Languages
Vietnamese
Professional Working
Timeline
Automotive Claims Adjuster
American Auto Shield
03.2024 - Current
Service Advisor
Asbury Automotive Group
03.2023 - 02.2024
Service Advisor
Berkshire Hathaway Automotive
02.2022 - 03.2023
Automotive Mechanic
Honcura Car Repair
07.2013 - 01.2022
Bank Teller
Wells Fargo
06.2012 - 07.2013
Quality Control Inspector
Syncheron
04.2012 - 06.2012
Loss Prevention Officer
Fry's Electronics Inc.
08.2010 - 06.2011
Customer Service Supervisor
Fry's Electronics Inc.
03.2008 - 08.2010
Associate of Science - Engineering Mechanics
Northlake College
High School Diploma -
MacArthur High School
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