Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

DUNG LE GASSEN

Shelby Township,USA

Summary

Detail-oriented hospitality management professional with a solid foundation in business administration, specializing in customer service and operations coordination. Proven track record of enhancing guest experiences and streamlining logistics to drive process efficiencies. Core competencies include exceptional interpersonal skills and administrative support, aiming to transition into a remote customer service role that capitalizes on extensive hospitality expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Services & Hospitality Intern

Hilton Madison Monona Terrace
Madison, WI
02.2018 - 05.2018
  • Transitioned between Front Desk, Housekeeping, and Food & Beverage departments.
  • Provided outstanding support by addressing guest questions and needs.
  • Maintained a welcoming environment for guest check-ins and addressed issues promptly.
  • Managed inventory of supplies, equipment, and materials in hospitality operations.

Assistant Director

Mitsubishi Electric Automation, Inc.
Ho Chi Minh, Vietnam
04.2014 - 10.2015
  • Supported formulation and execution of department objectives.
  • Enhanced customer satisfaction through coordinated efforts with leadership.
  • Organized event schedules and represented the company at conferences.
  • Analyzed data from multiple sources to identify trends and develop strategies for improvement.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.

Shipping Coordinator

Representative Office of World Cat Ltd.
Ho Chi Minh, Vietnam
09.2010 - 03.2012
  • Managed logistics-related questions from both vendors and customers efficiently.
  • Monitored delivery schedules, payment logs, and order tracking through World Cat Data System.
  • Maintained communication with vendors regarding delivery schedules, product availability, and order status.
  • Researched and resolved discrepancies related to shipments, invoices, and other documentation.

Trade Marketing Coordinator

Suheung Capsules Co., Ltd.
Ho Chi Minh, Vietnam
03.2010 - 09.2010
  • Handled global logistics arrangements and prepared shipping documentation.
  • Generated monthly profit and loss statements for senior management.
  • Coordinated custom clearance operations for international clients.
  • Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.

Newspaper Description Supervisor

Overseas Courier Service Vietnam Co., Ltd.
Ho Chi Minh, Vietnam
09.2008 - 03.2010
  • Coordinated international newspaper shipping operations between Vietnam and Japan.
  • Handled inquiries and complaints while guaranteeing on-time deliveries.
  • Managed pick-up route scheduling.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed strategies to improve team performance and productivity.

Education

Associate Degree - Applied Science, Hospitality Management

Madison Area Technical College
Madison, WI
12.2018

Bachelor of Business Administration -

University of Economics
Ho Chi Minh, Vietnam
12.2012

Skills

  • Hospitality services
  • Data confidentiality
  • Logistics
  • Time management
  • Problem solving
  • Microsoft Office Suite
  • Customer satisfaction
  • Bilingual
  • Communication skill
  • Multitasking Abilities
  • Teamwork and collaboratio

Certification

  • Customer Service Excellence Workshop – Hilton Madison Monona Terrace
  • Conflict Resolution & Effective Communication Training

Awards

  • Best Employee of the Year, Overseas Courier Service Vietnam Co., Ltd year of 2008 and 2009

Languages

English
Professional
Vietnamese
Native/ Bilingual
Japanese
Elementary

Timeline

Guest Services & Hospitality Intern

Hilton Madison Monona Terrace
02.2018 - 05.2018

Assistant Director

Mitsubishi Electric Automation, Inc.
04.2014 - 10.2015

Shipping Coordinator

Representative Office of World Cat Ltd.
09.2010 - 03.2012

Trade Marketing Coordinator

Suheung Capsules Co., Ltd.
03.2010 - 09.2010

Newspaper Description Supervisor

Overseas Courier Service Vietnam Co., Ltd.
09.2008 - 03.2010

Associate Degree - Applied Science, Hospitality Management

Madison Area Technical College

Bachelor of Business Administration -

University of Economics

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