Dunia Navarro
West Palm Beach,FL
Summary
With experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HHA
Quality Family Care
2023.11 - Current
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Enhanced patient recovery by assisting with physical therapy exercises and mobility support.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Developed and implemented care plans for clients.
Driver
IDS
2023.07 - 2023.11
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Cashier
Presidente Supermarkets
2023.05 - 2023.07
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Bookkeeper
CUBA
2012.01 - 2022.12
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Coordinated with other departments to ensure proper allocation of expenses and accurate recording of transactions across all business functions.
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
- Strengthened credit control procedures by conducting thorough reviews of customer credit applications and diligently monitoring outstanding balances.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and processed client electronic payments and check deposits.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined financial processes by implementing efficient bookkeeping systems and software.
- Assisted bookkeeper in managing fixed asset inventory, including updating asset records, calculating depreciation, and preparing related reports.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
Education
Bachelor of Science - Information Science
CUJAE
CUBA06.2011
Skills
- Personal Hygiene Assistance
- Ambulation Assistance
- Nutrition management
- Vital signs monitoring
- Communication abilities
- Recreational Activities
- Compassionate Caregiving
- Documentation proficiency
- Laundry services
- Emotional Support
- Transfer Techniques
- Dressing and grooming
- Transportation provision
- Toileting support
- Bathing Assistance
- Cognitive stimulation
- Housekeeping tasks
- Patient transportation
- Client documentation
- Care Plan Management
- Documentation
- Interpersonal Communication
- Dressing assistance
- First aid and safety
- Mobility support
- Patient Transport
- HIPAA Compliance
- Bathing Support
- Breathing Treatments
- Progress Monitoring
- Home Health Aide
- Task Prioritization
- Time management abilities
- Healthcare Education
- Excellent Communication
- Teamwork and Collaboration
- Active Listening
- Relationship Building
- Problem-Solving
- Emotional Support and Companionship
- Multitasking Abilities
- Documentation And Reporting
- Dementia Care
- Stroke Patient Care
- Organizational Skills
- Mental Health Support
- Professionalism
Certification
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
HHA
Quality Family Care
2023.11 - Current
Driver
IDS
2023.07 - 2023.11
Customer Service Cashier
Presidente Supermarkets
2023.05 - 2023.07
Bookkeeper
CUBA
2012.01 - 2022.12
Bachelor of Science - Information Science
CUJAE
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
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