Dunia Navarro Basset
West Palm Beach,FL
Summary
Dynamic Office Assistant with a proven track record at Wright Brothers Construction, excelling in inventory management and customer relationship management. Leveraged strong interpersonal skills and Quickbooks proficiency to enhance office efficiency and client satisfaction. Recognized for innovative problem-solving and a positive attitude, significantly contributing to team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Office Assistant
Wright Brothers Construction
West Palm Beach, Florida
08.2024 - Current
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Computed, recorded and proofread data or reports.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Managed inventory of office supplies and placed orders when needed.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Inventoried and ordered materials, supplies and services.
- Provided administrative support to multiple departments as needed.
- Coordinated travel arrangements for office personnel.
- Conducted research and compiled data for reports and projects.
- Answered phone calls and directed them to appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Organized and scheduled meetings and appointments for management.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Troubleshot office equipment, computer hardware and software issues.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Supported the planning and execution of corporate events and meetings.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated internal communication by distributing memos and announcements.
- Facilitated communication within the office and with external partners.
- Answered telephones, directed calls, and took messages.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Monitored office supplies inventory and placed orders when necessary.
- Managed daily office operations and maintained a clean and efficient workspace.
- Delivered messages and ran errands.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Coordinated travel arrangements and accommodations for staff members.
- Assisted in the development and implementation of office policies and procedures.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored office expenses and submitted purchase requests.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Developed organizational filing systems for confidential customer records and reports.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Monitored and directed work of lower-level clerks.
- Answered and directed phone calls to appropriate staff members.
- Processed and prepared business or government forms and expense reports.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Completed and mailed contracts, invoices or checks.
- Maintained an organized filing system of paper documents and electronic files.
- Typed, formatted and edited correspondence and other documents.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
Customer Service Cashier
Presidente Supermarkets
West Palm Beach, Florida
05.2023 - 04.2024
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Checked personal identifications during alcohol and tobacco sales.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered customers' questions and provided information on store procedures or policies.
- Balanced cash drawers at the end of each shift.
- Built and maintained productive relationships with employees.
- Recommended, selected, located, and obtained products to meet customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to social distancing protocols and wore mask or face shield.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Welcomed customers, offering assistance to help find store items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained accurate records of transactions using the point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Counted and balanced cashier drawers.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Informed customers of in-store promotions or pricing specials.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers promptly and responded to questions.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted customers with locating merchandise within the store.
- Offered customers carry-out service at completion of transaction.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and responded to informational requests.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered phone calls to assist customers with questions and orders.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Computer Engineering
Cujae
Cuba 06-2011
Skills
- Meeting planning
- Scheduling
- Bookkeeping
- Event preparation
- Mail handling
- Proofreading
- Complex Problem-solving
- Positive attitude
- Verbal and written communication
- Office administration
- Customer relationship management (CRM)
- Office supplies management
- Organizing and categorizing
- Valid Driver's license
- Report writing
- Issue resolution
- Inventory management
- Presentation development
- File maintenance
- Payroll processing
- Project coordination
- Data entry
- Quickbooks
- Front office management
- Documentation and reporting
- Filing and data archiving
- Verbal communication
- Call handling
- Strong interpersonal skills
Languages
Spanish
Full Professional
English
Professional
Timeline
Office Assistant
Wright Brothers Construction
08.2024 - Current
Customer Service Cashier
Presidente Supermarkets
05.2023 - 04.2024
Bachelor of Science - Computer Engineering
Cujae
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