Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dunia Orellana

Katy,TX

Summary

Accomplished professional with exceptional customer service and cash management. Demonstrates strong work ethic and professionalism, enhancing customer satisfaction and operational efficiency. Skilled in technology and time management, significantly improving transaction processes and reducing wait times.

Overview

4
4
years of professional experience

Work History

Teller

PNC Bank
06.2024 - 01.2025
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers
  • Identifing discrepancy and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Head Cashier Supervisor

Randalls Food And Drug Store
02.2024 - 05.2024

-Communication skills, assisting customers, addressing inquiries, and resolving issues effectively.

-Demonstrating proficiency in handling cash transactions, operating cash registers, and balancing cash drawers.

-Technology proficiency

Server/Restaurant Hostess

Black Bear Diner Restaurant
04.2023 - 01.2024

-Took reservations and to-go orders by phone, answered customer questions, and informed accurate wait times.

-Served food and beverages promptly with focused attention to customer needs.

-Worked with POS system to place orders, manage bills, and handle complimentary items.


Customer Service Specialist Head Cashier

Somi Somi
05.2021 - 03.2023

-Operated register for cash, check, and credit transactions with excellent accuracy levels.

-Worked a flexible schedule and extra shifts to meet business needs.

-Worked closely with the shift manager to solve problems and handle customer concerns.

-Assisted customers by answering questions ands fulfilling requests


Education

High School Diploma -

Katy High School
6331 Hwy Blvd, Katy, Tx 77494
05-2023

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Languages

Spanish
Professional Working

Timeline

Teller

PNC Bank
06.2024 - 01.2025

Head Cashier Supervisor

Randalls Food And Drug Store
02.2024 - 05.2024

Server/Restaurant Hostess

Black Bear Diner Restaurant
04.2023 - 01.2024

Customer Service Specialist Head Cashier

Somi Somi
05.2021 - 03.2023

High School Diploma -

Katy High School
Dunia Orellana