Dunia Otano

• Oversee comprehensive financial operations for a 214-bed skilled nursing facility, ensuring stringent regulatory compliance and operational excellence.
• Expertise in leveraging PointClickCare (PCC) and Visual billing platforms to manage patient accounts and optimize revenue cycle processes.
• Conduct meticulous verification of Medicaid, private insurance, and Medicare eligibility; proficient in generating and interpreting MECCA reports for Medicare Part A and B, including therapy coverage validation.
• Prepare and issue precise invoices while ensuring prompt and accurate payer transitions to safeguard billing integrity.
• Consistently secure $120K+ in monthly collections from hospice providers and private-pay residents through strategic follow-up and account reconciliation.
• Execute accurate posting of patient liabilities within Visual, maintaining seamless, real-time communication with billing departments regarding all financial adjustments.
• Administer resident trust funds, petty cash, and RFMS online banking operations, including electronic check deposits via web scanner.
• Collaborate synergistically with therapy providers and departmental leadership to assure billing accuracy, maintain census integrity, and streamline fiscal workflows.
• Facilitate resident advocacy by accompanying individuals to Social Security appointments and assisting in the establishment of facility representative payee status when warranted.
• Adept at resolving billing discrepancies, verifying insurance coverage, and ensuring adherence to Medicaid, Medicare, and private insurance policies.
• Distinguished for unwavering attention to detail, fiscal accountability, and a resident-centered approach within a dynamic, compliance-intensive healthcare setting.

• Managed a global portfolio of 30 client accounts with a combined annual contract value (CAV) of $1.3 million, ensuring seamless delivery of international payroll operations and consistently meeting Service Level Agreements (SLAs).
• Served as the primary point of contact for all payroll-related matters, acting as a client advocate to coordinate across internal departments, global partners, and technology platforms.
• Ensured timely, accurate payroll processing across multiple countries, overseeing invoice accuracy, payment deadlines, system controls, and change documentation.
• Guided clients through complex payroll configurations and system updates, including benefit accrual calculations, Earning/Deduction code creation, employee tax adjustments, and jurisdictional tax updates at the federal, state, and local levels.
• Proficient in global payroll systems including ADP WorkForceNow, ADP SmartCompliance, Celergo, and internal mainframe systems; conducted detailed audits of payroll data and collaborated with clients to analyze, reconcile, and report discrepancies.
• Delivered expert support on payroll amendments, retroactive payments, manual check entries, STD/LTD setups, FLSA overtime corrections, and pre-/post-tax deduction configurations.
• Facilitated real-time issue resolution through hands-on support, walking clients through solutions using the client-facing interface and consistently exceeding expectations for responsiveness and professionalism.
• Maintained rigorous documentation of all client and internal changes, managed open items logs, and drove process improvements through detailed tracking and closure of outstanding issues.
• Collaborated cross-functionally with internal teams to support company-wide initiatives and train new staff on Celergo protocols, compliance standards, and global payroll best practices.
• Recognized for delivering high-impact client support, fostering long-term relationships, and ensuring that all deliverables were accurate, compliant, and aligned with contractual timelines.

• Oversaw end-to-end accounts payable processes for 25+ retail locations, managing and processing an estimated 300+ invoices monthly using QuickBooks.
• Maintained accurate and up-to-date records of all incoming payments, ensuring timely processing and reconciliation of accounts.
• Proactively monitored outstanding balances and engaged clients to resolve payment delays, ensuring consistent cash flow and minimal ad hoc requests.
• Reconciled overhead and expense reports by cross-referencing invoices with QuickBooks data to ensure precise and compliant financial reporting.
• Monitored overhead transactions and assisted in refining internal controls to improve financial accuracy and reduce risk.
• Tracked company credits and ensured all were correctly applied to corresponding invoices or payments.
• Printed and reconciled financial reports from QuickBooks, verifying alignment with physical and digital invoice records.
• Supported leadership on ad hoc accounting projects and contributed to the continuous improvement of operational and financial processes.

• Composed and dispatched professional correspondence—including letters, memos, and emails—on behalf of senior executives to clients, partners, and stakeholders.
• Prepared a wide range of high-level documents such as offering memorandums, proposals, lease and sale agreements, budgets, and project-related charts.
• Traveled to various counties to file and obtain necessary permits, ensuring compliance with local development regulations and project timelines.
• Maintained and organized critical property data, task lists, schedules, and reporting documents to support real estate development and property management activities.
• Generated detailed activity and progress reports to track milestones and provide executives with accurate project updates.
• Managed executive calendars, scheduled and coordinated appointments, meetings, and travel arrangements with efficiency and discretion.
• Maintained accurate sales logs, processed payroll, and reconciled company checkbooks, supporting daily financial operations.
• Demonstrated advanced proficiency in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), ensuring high standards of documentation, reporting, and communication.

As an Assistant Store Manager, I partnered with the Store Manager to deliver an exceptional customer experience and drive consistent business results. I lead by example on the sales floor, cultivating a confident and motivated team focused on achieving goals and representing the Victoria’s Secret brand with excellence.

• Lead and develop a team of 25 associates through hands-on coaching, performance feedback, and daily motivation, creating a high-energy, customer-first culture.
• Support all aspects of store operations, including scheduling, payroll management, inventory control, and visual merchandising execution.
• Analyze sales reports and key performance metrics to identify growth opportunities and adjust strategies to meet and exceed store targets.
• Partner with leadership to plan and implement floor sets, product launches, and promotional events that enhance customer engagement and brand loyalty.
• Ensure operational excellence through consistent execution of company standards, policies, and loss prevention practices.
• Build strong relationships with customers and team members alike, fostering an environment rooted in trust, empowerment, and professionalism