Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Dunia Smith

West Memphis,AR

Summary

Focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Highly effective Recruiter who promotes positive and productive environments. Remains calm and collected in high stress environments. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Experienced professional with strong leadership and relationship-building skills.

Overview

20
20
years of professional experience

Work History

Customer Experience Specialist

Milwaukee Tool
04 2019 - 12 2023
  • Responded to high volume of more than 100 incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Provided personalized service, anticipating customer needs and offering tailored solutions.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Chiropractic Assistant

Chiropractic Evolved
04.2018 - 04.2019
  • Scheduled patient appointments for a busy chiropractic practice
  • Performed a variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
  • Inputted patient data into the office’s computer system and checked all information for accuracy.
  • Cleaned the exam and therapy rooms and placed used linens in the laundry bins.
  • Contacted insurance carriers to determine patients’ coverage and sent invoices for services rendered.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $100000 annually.

Evs and translator

Compass Group
06 2017 - 03 2018
  • Greet patients and customers.
  • Responsible for cleaning a facility.
  • Assisted as translator for nurses and doctors.

Assembly Line Production

Yorozu Automotive Tennessee
09.2016 - 05.2017
  • Performed hand-finishing of final products.
  • Utilized established assembly instructions to complete jobs in and efficient and accurate manner.
  • Put together component parts of robots.
  • Completed basic jobs such as boxing, labeling and moving items.
  • Kept work area clean, neat and organized.
  • Reduced errors in assembled products by maintaining attention to detail and following instructions closely.
  • Maintained clean and organized workstation, ensuring optimal productivity and safety for all workers.

Bilingual Sales Representative

Verizon Wireless
09.2012 - 10.2016
  • Cross-sold complementary products and services to customers.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Developed new business by networking with valuable customers.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
  • Developed and maintained strong relationships with clients, ensuring long-term partnerships and continuous revenue growth.
  • Collaborated with team members to develop effective sales strategies, leading to increased sales performance.

Bilingual Lead Sales Associate

Sprint Wireless
08.2009 - 09.2012
  • Operated cash register for cash, check and credit card transactions with 100% ].
  • Stocked and replenished merchandize according to store merchandising layouts.
  • Monitored sales team performance and provided constructive feedback.
  • Negotiated contracts and sales terms with new and existing clients.
  • Reported sales data to upper management as directed.

Bilingual Recruitment Consultant

Onestaff
06.2008 - 08.2009
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led a creation of recruiting plans for all open positions.
  • Developed salary proposals for new recruits.
  • Posted positions through approved recruitment channels.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Screened all applicants based on their qualifications and background.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions

Bilingual Shipping Receiving Clerk

Helen of Troy
09.2006 - 05.2008
  • Received pick-ups and delivered them to warehouse.
  • Dispatched for same-day pickups.
  • Read bills of lading to determine assignment details.
  • Verified the contents of inventory loads against shipping papers.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels

Bilingual technical Support

Brother International Corporation.
02.2006 - 07.2006
  • Make inbound and outbound calls.
  • Help customers fix their fax machines and printers.
  • Assisted customers and resolved their issues in timely manner.
  • Resolved complex technical issues for clients, resulting in increased call resolution rates.
  • Collaborated with team members to improve overall service quality, leading to higher customer retention rates.
  • Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
  • Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
  • Resolved complex technical issues for clients, resulting in increased call resolution rates.
  • Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
  • Participated in ongoing training programs to stay updated on new technologies and industry trends, maintaining a high level of expertise in the field.

Bilingual Line Supervisor

Jabil Circuit Inc
07.2002 - 02.2006
  • Successfully managed production activities so all orders were shipped on time.
  • Managed documentation of and training on production procedures and work instructions.
  • Maintained and communicated daily productivity and shipment reports for all departments.
  • Verified that all process control promoters were being documented and followed at all times.
  • Immediately addressed all expired product dispositions.
  • Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives

Bilingual Quality Control Inspector

American Plastic Toys
03.1999 - 07.2002
  • Developed standard operating procedures for all administrative employees.
  • Provided complete meeting support including preparing materials and taking notes.
  • Met challenging quotas for productivity and accuracy of work.
  • Greeted customers and visitors in-person and via telephone calls.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Associate of Science -

Institute Patria Y Cultura
Honduras Central America
02.2000

Skills

  • Self-motivated 
  • Team leadership
  • Powerful negotiator
  • Recruitment / Staffing



  • Bilingual 
    • Sales technique 
    • Extremely organized
    • Employee coaching


    • Patient information maintenance
    • Appointment Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Chiropractic Assistant

Chiropractic Evolved
04.2018 - 04.2019

Assembly Line Production

Yorozu Automotive Tennessee
09.2016 - 05.2017

Bilingual Sales Representative

Verizon Wireless
09.2012 - 10.2016

Bilingual Lead Sales Associate

Sprint Wireless
08.2009 - 09.2012

Bilingual Recruitment Consultant

Onestaff
06.2008 - 08.2009

Bilingual Shipping Receiving Clerk

Helen of Troy
09.2006 - 05.2008

Bilingual technical Support

Brother International Corporation.
02.2006 - 07.2006

Bilingual Line Supervisor

Jabil Circuit Inc
07.2002 - 02.2006

Bilingual Quality Control Inspector

American Plastic Toys
03.1999 - 07.2002

Customer Experience Specialist

Milwaukee Tool
04 2019 - 12 2023

Evs and translator

Compass Group
06 2017 - 03 2018

Associate of Science -

Institute Patria Y Cultura

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Dunia Smith