Dunia Tuero
Miami Gardens,FL
Summary
Demonstrated strengths in customer service, time management, and trend tracking. Skilled at troubleshooting and building successful solutions. Excellent communicator with a strong background in cultivating positive relationships and exceeding goals. Positive and diligent property manager professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 18 years of Management experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
15
15
years of professional experience
Work History
Commercial Property Manager/ Asset Manager and Yardi Consultant
A2S management / CK Holding Group LLC
01.2019 - Current
- Ensure the daily operations of properties, including building systems, mechanical, parking, sweeping, landscaping, and general maintenance
- Managed 12 commercial properties, including warehouse and retail
- Negotiate rent renewals and CAM charges, apply late fees, and approve rental concessions
- Analyzed CAM reconciliation for the following year
- Meet Inspectors and provide accurate information about the property
- Enforce lease terms and post Seven-day Notices for Violations
- Post and prepare Three-day notices, collect rent, run Delinquency reports, prepare eviction packets, and monitor eviction stages
- Be the point of contact for all tenant's concerns and requests including after-hour emergencies
- Maintain annual budget and expenses and execute capital improvement plans
- Coordinate repair and upgrades to existing facilities and partner with the construction department/maintenance technicians for planning stages until project completion
- Create scopes of work as needed for bid purposes - obtain estimates, review, and negotiate Bid contracts, obtain necessary permits, and award contracts to subcontractors/ vendors
- Oversee work and monitor the services of contractors to ensure work is carried out properly
- Complete final inspection and documentation of construction work and confirm that work meets Owner requirements
- Perform regular inspections of properties, primarily common areas, and supervise current projects on site
- Maintain an excellent exterior appearance of the retail centers including façade, landscaping, and parking lot
- Understand all emergency management policies for property, including plumbing, electrical, telephone, fire, law enforcement, and lighting
- Provide direction to maintenance staff in performing related functions, daily tasks, and responsibilities, Supervise, train, and monitor the work of maintenance staff
- Communicate with local municipal authorities regarding enforcement of local ordinances and county codes
- Perform pre/post vacancy tenant inspections and coordinate move Ins and move-outs
- Advertise rental properties via social media, and list property in the MLS
- Scheduling showings and providing prospective tenants through the application process
- Oversees the purchase and sale of properties, prepare Estopples Certificate, and finalizes Rent Roll for final Closing.
SENIOR PROPERTY MANAGER
HavenBrook Homes
01.2014 - 01.2019
- Senior Property Manager is responsible for managing all aspects of each Residential and Commercial property in their portfolio
- Their Primary objective is to ensure excellent customer service
- Will oversee leasing, collections, maintenance, and compliance and ensure that budgeted operations are met or exceeded
- Consistently provide excellent customer service to tenants and prospective tenants.
- Able to operate with attitude of owning specified number of houses within assigned area to drive marketing, leasing, collections, maintenance, all compliance, and tenant satisfaction
- Call 24/7 for emergency calls for 800 residential Units and 5 to 8 Commercial Plazas
- Works closely with either external or internal leasing to drive leasing numbers for specific portfolio
- Coordinates tenant's move-in and move-outs, including documenting all changes within various Company systems and tracking reports
- Schedules and works with Renovation Techs for move-outs to determine security deposit disposition
- Conducting New vendor invoices.
- Follow up with each tenant to ensure all work orders are closed and issues resolved.
- Also, invoices from vendors must be ensured to be correct and submitted for payment.
- Works closely with other property Managers and Assistant Property managers to ensure tenant satisfaction
- Follow up with maintenance techs and outsourced vendors to ensure all work orders are scheduled, assigned, completed, tracked in our system, and follow-up to be completed in timely matter
- Codes all bills relating to each property and submits to accounting for review
- Work with residents non-payment of rent, understanding of eviction process and procedure, and inspections/issues.
- Enters property information and new lease information into Yardi system
- Manage tenant ledgers; rent and/or security deposits upon receipt, in cases where payment is not made online; review AHC payments to each ledger to ensure they are applied correctly.
- Responsible for posting and depositing rent payments
- Run reports, such as aged inventory, vacancy, renewal/non-renewal, etc.
- To review weekly
- Handles all administrative tasks that relate to management of portfolio
- Managed 800 Residential and 8 commercial Properties, including warehouse and retail
- Accountable for daily planning and oversight of portfolio operations, maintenance organization, team building, financial supervision, and direction
- Educated and developed regional portfolio staff
- Assessed current Tenant retention plans to maximize tenant preservation
- Accomplished consistent monthly renewal closing ratio of greater than 90% over 12 months
- Negotiated annual renewal rental rates to average of 5% per renewal
- Met and negotiated annual rental increases with corporate tenants
- Improved rent collections from 75% GPR to consistent monthly collections rate above 98.9%. Managed and planned for higher annual budget excess of 3.5 million dollars
- Successfully reduced turn costs by overall rate of 15%. Produced summaries and detailed reports to help management make accurate financial decisions.
- Helped our team handle high-volume work by prioritizing tasks and organizing schedules.
Supervisor Special Programs and Section 8 / Portability Billing Supervisor/Property Manager
Florida Quadel Consulting Corp, (Miami Dade Housing )
01.2009 - 01.2014
- Miami Dade Housing Choice Voucher Program in charge of relocating and selecting housing for prospects with need for rental assistance through various Housing and Urban Development (HUD) housing assistance programs
- Maintained consistent caseload of 215-550 clients
- Prepared briefing packets, determined bedroom size, and verified income requirements, ensuring that prospect met Miami Dade Housing Choice Voucher program requirements
- Meet with local property owners to negotiate rental amounts and to determine time frame of tenant move-in
- Scheduled and oversaw new unit Inspections, rent surveys, and Lease signing
- Completed background checks in accordance with Housing and Urban Development (HUD) requirements
- Responsible for billing and maintaining financial accountability monthly landlord Housing Assistance Program (HAP) payments, with strong emphasis on timely billings and accuracy of payment processing
- Conducted and monitored financial review analysis research data for underpayments and overpayments, other financial projects as assigned
- Portability Billing for port in and port outs, completing and approving monthly payments to different Housing Authorities
Education
Real Estate License -
Gold Coast
North Miami Beach, FL01.2014
Bounded Notary / Signing Agent -
Bounded Notary Aducation
Miami, FL02.2009
Home Compliance Specialist (HCS) -
Miami Dade College
Miami, FL02.2004
Certified Voucher Specialist (CVS) -
Miami Dade College
Miami, FL07.2014
Certified Occupancy Specialist (COS) -
Miami Dade College
Miami, FL10.2016
Tax Credit Course -
Miami Dade College
Miami, FL03.2019
Associates bachelor’s in business management and MS in Public Relations -
Miami Dade College
Miami, FL10.1998
High School Diploma -
Hialeah High School
Hialeah, FL08.1995
Property Management -
Miami Dade College
Miami, FL08.2009
Skills
- Strategic planning and growth
- Lease negotiations
- Turnkey management
- Budget calculation
- Market trend analysis
- Profit and loss management
- Elite rent roll management
- Market tracking
- Paperwork management
- Using rent roll property management software such as Rent Cafe, Yardi Voyager, Rent Manager, knock (CRM), Rent Redi, Appfolio, and Salesforce to facilitate administrative support and decision-making
- Additional skills include software tool development
- Notary Signing
- QuickBooks
- OneSite
- Excellent written communication
- Property Inspections
- Codes Compliance
- Preparing property agreements
- Maintenance Management
- Vacancy Marketing
- Multi-family property management
- Budget Preparation
- Financial Reporting
- Grounds and Facility Inspection
- Critical Thinking
- Rent collection
- Violation Resolution
- Staff Management
- Flexible and Adaptable
- Remote Office Availability
- Customer Service
- Leasing and sales
- Property Showing
- Knowledge of building codes
- Tenant and Owner Liaising
- Maintenance knowledge
- Asset Management
- Property Marketing
- Financial budgeting and reporting
- Administrative Leadership
Accomplishments
- Achieved Tenant retention by providing a positive and friendly environment with rent accuracy and maintenance efficiency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Commercial Property Manager/ Asset Manager and Yardi Consultant
A2S management / CK Holding Group LLC
01.2019 - Current
SENIOR PROPERTY MANAGER
HavenBrook Homes
01.2014 - 01.2019
Supervisor Special Programs and Section 8 / Portability Billing Supervisor/Property Manager
Florida Quadel Consulting Corp, (Miami Dade Housing )
01.2009 - 01.2014
Real Estate License -
Gold Coast
Bounded Notary / Signing Agent -
Bounded Notary Aducation
Home Compliance Specialist (HCS) -
Miami Dade College
Certified Voucher Specialist (CVS) -
Miami Dade College
Certified Occupancy Specialist (COS) -
Miami Dade College
Tax Credit Course -
Miami Dade College
Associates bachelor’s in business management and MS in Public Relations -
Miami Dade College
High School Diploma -
Hialeah High School
Property Management -
Miami Dade College
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