Summary
Overview
Work History
Education
Skills
Timeline
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Dunica Browne

Elizabeth,NJ

Summary

Enthusiastic individual, who is willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

27
27
years of professional experience

Work History

FC Associate

Amazon TEB9
04.2023 - Current
    • Followed procedures at all times for personal and team safety.
    • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
    • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
    • Maintained compliance with company safety policies and called violations to attention of management.
    • Evaluated merchandise for irregularities, flaws or damage prior to packing.

Online Shopping Consultant/Freight Broker Agent

Freight Pack, LLC
09.2019 - Current
    • Utilized computer systems to manage cargo shipments and accurately track goods.
    • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
    • Advised clients on transportation and payment methods.
    • Entered shipping information into computer system and estimated freight and postal rates.
    • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
    • Built working relationships with clients to foster loyalty and encourage repeat business.
    • Examined cargo and freight shipments to check goods' condition.
    • Led warehouse improvement initiatives to advance operational efficiencies.
    • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
    • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
    • Liaised with customers provide status updates and explain cargo shipment delays.
    • Negotiated and arranged transport of goods with shipping or freight companies.
    • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
    • Implemented and maintained security protocols to safeguard cargo shipments.
    • Resolved any customer inquiries or complaints to restore satisfaction.
    • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.

Freight Forwarder Agent

Wadadli Shippers & Retail Shop
12.2005 - 03.2019
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Arranged delivery or storage of goods at destinations.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Calculated weight, volume or cost of goods to be moved.
  • Facilitated required documentation to manage customs clearance.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination
  • Stayed on top of shipment locations and current status to update offices and customers
  • Provided tracking information to enable clients to monitor progress of shipments

Personnel Manager

Sports Offshore
09.1996 - 06.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Fostered positive work environment through comprehensive employee relations program
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Instructed senior leaders on appropriate employee corrective steps
  • Devised hiring and recruitment policies for 50-employee company

Education

College Diploma - Business Mathematics Certificate

Antigua State College
St John's, Antigua
07.1999

High School Diploma -

Antigua Girls' High School
St John's, Antigua
07.1997

Skills

    • Customer Service
    • Product Packaging
    • Staff Scheduling
    • Flexible Schedule
    • Excellent Communication
    • Teamwork and Collaboration
      • Friendly and Courteous
      • Punctual and Reliable
      • Work Prioritization
      • Willing to Learn
      • Sorting and Organizing
      • Correct Labeling

Timeline

FC Associate

Amazon TEB9
04.2023 - Current

Online Shopping Consultant/Freight Broker Agent

Freight Pack, LLC
09.2019 - Current

Freight Forwarder Agent

Wadadli Shippers & Retail Shop
12.2005 - 03.2019

Personnel Manager

Sports Offshore
09.1996 - 06.2009

College Diploma - Business Mathematics Certificate

Antigua State College

High School Diploma -

Antigua Girls' High School

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Dunica Browne